191 lines
5.0 KiB
JavaScript
191 lines
5.0 KiB
JavaScript
// 客户档案数据初始化
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export function initCustomerProfile(item) {
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if (item.name === '李女士') {
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return {
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name: '李女士',
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intent: '高',
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serviceCount: 1,
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lastService: '2025-08-17',
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phone: '185****3677',
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serviceStaff: '三多',
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wechatStatus: '已添加',
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address: '江融府',
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source: '自然到店',
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followStage: '意向客户',
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systemTags: [
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'新房装修',
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'客厅,卧室',
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'沙发,餐桌,床,床垫',
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'关注环保',
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'预算4万-5万',
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'价格敏感度中',
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'与孩同住子女幼年',
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'现代简约',
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'80m²-120m²',
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'关注儿童安全设计',
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'关注售后服务'
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],
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customTags: [
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'关注优惠活动',
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'关注颜色搭配',
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'夫妻两一起来'
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],
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intentDescription: '客户是一对即将入住新房的三口之家,注重家具的环保性与实用性,偏好简约现代风格、灰白色系、耐脏易打理的材质。对布艺沙发、岩板餐桌椅、真皮软包床、乳胶床垫及护脊床垫表现出兴趣。客户对价格较为敏感,关注年终活动优惠,并与竞品进行过对比。客户最终表现出较高购买意向,已同意加微信进一步沟通方案,并考虑本周下单。'
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};
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} else if (item.name === '彭总') {
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return {
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name: '彭总',
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intent: '高',
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serviceCount: 3,
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lastService: '2526-09-16',
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phone: '',
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serviceStaff: '沈易',
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wechatStatus: '已添加',
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address: '',
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source: '',
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followStage: '意向客户',
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systemTags: [
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'新房装修',
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'餐厅,客厅,卧室,定制',
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'沙发,床,床垫,茶几,餐桌',
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'关注产品颜值'
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],
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customTags: [],
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intentDescription: '客户为四层别墅新房装修，关注真皮、高脚、舒适靠背的床和沙发，偏好灰色和咖啡色系，倾向于购买整屋套餐以获得更大折扣，决策期预计在12月前。'
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};
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} else {
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// 默认数据
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return {
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name: item.name,
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intent: item.intent,
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serviceCount: item.serviceCount,
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lastService: item.lastService,
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phone: item.phone || '',
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serviceStaff: item.serviceStaff,
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wechatStatus: '未添加',
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address: '',
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source: '',
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followStage: '意向客户',
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systemTags: item.tags ? item.tags.filter(t => t.color === 'blue').map(t => t.text) : [],
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customTags: item.tags ? item.tags.filter(t => t.color === 'orange').map(t => t.text) : [],
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intentDescription: ''
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};
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}
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}
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// 服务记录总结列表初始化
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export function initSummaryList(item) {
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if (item.title === '三多的服务记录') {
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return [
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{
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label: '客户类型',
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value: '新房装修'
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},
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{
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label: '家庭结构',
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value: '三口之家, 有一个5岁的小孩, 注重家具安全性与环保性'
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},
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{
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label: '意向产品清单',
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value: '沙发,床,床垫,餐桌椅,定制家居'
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},
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{
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label: '一句话总结',
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value: '三口之家新房装修, 偏好简约现代风格, 注重环保与安全性, 对整套搭配和交付周期敏感, 预算约4.5万, 关注活动优惠与售后服务'
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},
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{
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label: '成交关键点',
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value: '年终活动优惠, 整套搭配, 环保安全, 快速交付, 无忧退换服务'
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}
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];
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} else {
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return [
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{
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label: '客户类型',
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value: item.description
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},
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{
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label: '一句话总结',
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value: item.description
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}
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];
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}
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}
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// 服务表现数据初始化
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export function initPerformanceData() {
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return {
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totalScore: 81,
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categories: [
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{
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name: '迎宾探寻',
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completed: false,
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expanded: true,
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showBanner: false,
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showAudio: false,
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items: [
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{ name: '破冰', completed: false, points: 5 },
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{ name: '品牌介绍', completed: false, points: 5 }
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]
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},
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{
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name: '展厅体验',
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completed: true,
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expanded: true,
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showBanner: false,
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showAudio: false,
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items: [
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{ name: '黄金三问', completed: true, points: 9 },
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{ name: '需求引导', completed: true, points: 15 }
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]
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},
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{
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name: '落座规划',
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completed: true,
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expanded: true,
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showBanner: false,
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showAudio: false,
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items: [
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{ name: '服务递进', completed: true, points: 5 },
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{ name: 'SGS放心手册', completed: false, points: 5 }
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]
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},
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{
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name: '方案报价',
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completed: true,
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expanded: true,
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showBanner: false,
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showAudio: false,
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items: [
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{ name: '三级报价', completed: true, points: 20 }
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]
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},
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{
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name: '促单成交',
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completed: true,
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expanded: true,
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showBanner: false,
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showAudio: false,
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items: [
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{ name: '解答异议', completed: true, points: 6 }
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]
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},
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{
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name: '送客跟进',
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completed: true,
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expanded: true,
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showBanner: false,
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showAudio: false,
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items: [
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{ name: '活动植入', completed: true, points: 8 },
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{ name: '压单配合', completed: true, points: 6 },
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{ name: '主动添加微信', completed: true, points: 4 },
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{ name: '邀约量尺时间', completed: false, points: 4 },
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{ name: '礼貌道别', completed: true, points: 2 }
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]
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}
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]
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};
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}
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