"use strict"; const common_vendor = require("../../common/vendor.js"); const pages_furniture_customer_utils_dataInit = require("./utils/dataInit.js"); const common_config = require("../../common/config.js"); const CustomerList = () => "./components/CustomerList.js"; const ServiceList = () => "./components/ServiceList.js"; const CustomerProfileModal = () => "./components/CustomerProfileModal.js"; const ConversationSummaryFurniture = () => "./components/ConversationSummaryFurniture.js"; const _sfc_main = { components: { CustomerList, ServiceList, CustomerProfileModal, ConversationSummaryFurniture }, data() { const systemInfo = common_vendor.index.getSystemInfoSync(); const statusBarHeight = systemInfo.statusBarHeight || 20; const navbarHeight = 44; const statusBarHeightRpx = statusBarHeight * 2; const navbarHeightRpx = navbarHeight * 2; const totalNavbarHeight = statusBarHeightRpx + navbarHeightRpx; return { navbarTop: totalNavbarHeight + "rpx", // tab栏距离顶部的距离 contentTop: totalNavbarHeight + 72 + "rpx", // 内容区域距离顶部的距离（tab栏高度72rpx） activeTab: "customer", activeDetailTab: "summary", isPlaying: false, currentServiceDetail: { title: "", date: "", duration: "", description: "", customerName: "" }, currentCustomerProfile: { name: "", intent: "", serviceCount: 0, lastService: "", phone: "", serviceStaff: "", wechatStatus: "", address: "", source: "", followStage: "", systemTags: [], customTags: [], intentDescription: "" }, summaryList: [], furnitureAnalysisList: [], // 家具意向分析数据 productCategoryList: [], // 产品类别列表 activeProductCategory: "", // 当前选中的产品类别 productRequirementMap: {}, // 产品需求映射 {categoryKey: {rows: [...]}} summarySentence: "", // 一句话总结 dealKeyPoints: "", // 成交关键点 performanceData: { totalScore: 81, categories: [] }, serviceList: [], serviceListTotal: 0, serviceListPage: { current: 1, size: 10 }, todoList: [], // 待办事项列表 todoListPage: { current: 1, size: 10 }, todoListTotal: 0, // 待办事项总数 activeTodoMenuIndex: null, // 当前打开的下拉菜单索引 todoMenuStyle: {}, // 下拉菜单样式（用于fixed定位） currentTodoItem: null, // 当前操作的待办事项 chapterSummaryList: [], // 章节概要列表，包含summary1, summary2, summary3 audioSegmentsList: [], // 录音分段列表 audioSegmentsLoading: false, // 录音分段加载状态 playingAudioId: null, // 当前正在播放的录音ID innerAudioContext: null, // 音频播放器实例 currentAudioUrl: null, // 当前音频URL（用于清理Blob URL） showTextModal: false, // 是否显示文本内容弹框 currentRecordingText: "", // 当前显示的录音文本内容 transcribingIds: [] // 正在转文本的录音ID列表 }; }, computed: { // 当前选中的产品需求 currentProductRequirement() { if (!this.activeProductCategory) return null; return this.productRequirementMap[this.activeProductCategory] || null; }, // 计算导航栏和内容区域的位置（使用计算属性确保响应式） computedNavbarTop() { const systemInfo = common_vendor.index.getSystemInfoSync(); const statusBarHeight = systemInfo.statusBarHeight || 20; const navbarHeight = 44; const statusBarHeightRpx = statusBarHeight * 2; const navbarHeightRpx = navbarHeight * 2; const totalNavbarHeight = statusBarHeightRpx + navbarHeightRpx; return totalNavbarHeight + "rpx"; }, computedContentTop() { const systemInfo = common_vendor.index.getSystemInfoSync(); const statusBarHeight = systemInfo.statusBarHeight || 20; const navbarHeight = 44; const statusBarHeightRpx = statusBarHeight * 2; const navbarHeightRpx = navbarHeight * 2; const totalNavbarHeight = statusBarHeightRpx + navbarHeightRpx; return totalNavbarHeight + 72 + "rpx"; } }, onLoad() { common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:522", "[FurnitureCustomer][onLoad] 页面加载"); this.updateNavbarPosition(); if (this.activeTab === "service") { this.loadServiceList(); } }, onShow() { common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:531", "[FurnitureCustomer][onShow] 页面显示"); this.$nextTick(() => { this.updateNavbarPosition(); setTimeout(() => { this.updateNavbarPosition(); common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:539", "[FurnitureCustomer][onShow] 延迟更新后的位置:", { navbarTop: this.navbarTop, contentTop: this.contentTop }); }, 50); }); }, onReady() { common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:548", "[FurnitureCustomer][onReady] 页面渲染完成"); common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:549", "[FurnitureCustomer][onReady] activeTab:", this.activeTab); common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:550", "[FurnitureCustomer][onReady] navbarTop:", this.navbarTop); common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:551", "[FurnitureCustomer][onReady] contentTop:", this.contentTop); this.updateNavbarPosition(); this.initUrlHidingAfterPageLoad(); const systemInfo = common_vendor.index.getSystemInfoSync(); common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:560", "[FurnitureCustomer][onReady] 系统信息:", { statusBarHeight: systemInfo.statusBarHeight, windowHeight: systemInfo.windowHeight, screenHeight: systemInfo.screenHeight }); setTimeout(() => { const query = common_vendor.index.createSelectorQuery().in(this); query.select(".tabs").boundingClientRect((data) => { common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:571", "[FurnitureCustomer][onReady] tab栏元素信息:", data); if (!data) { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:573", "[FurnitureCustomer][onReady] tab栏元素未找到！"); } else { common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:575", "[FurnitureCustomer][onReady] tab栏位置:", { top: data.top, left: data.left, width: data.width, height: data.height, expectedTop: this.navbarTop, isVisible: data.width > 0 && data.height > 0, isOnScreen: data.top >= 0 && data.top < systemInfo.windowHeight }); if (data.width === 0 || data.height === 0 || data.top < 0) { common_vendor.index.__f__("warn", "at pages/furniture_customer/furniture_customer.vue:587", "[FurnitureCustomer][onReady] tab栏不可见，强制更新位置"); this.updateNavbarPosition(); this.$forceUpdate(); } } }).exec(); }, 100); }, onUnload() { if (this.innerAudioContext) { try { this.innerAudioContext.stop(); this.innerAudioContext.destroy(); } catch (e) { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:603", "销毁音频播放器失败:", e); } this.innerAudioContext = null; } this.currentAudioUrl = null; this.playingAudioId = null; }, methods: { // 计算并更新导航栏和内容区域的位置 updateNavbarPosition() { common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:623", "[FurnitureCustomer][updateNavbarPosition] 开始更新导航栏位置"); const systemInfo = common_vendor.index.getSystemInfoSync(); const statusBarHeight = systemInfo.statusBarHeight || 20; const navbarHeight = 44; const statusBarHeightRpx = statusBarHeight * 2; const navbarHeightRpx = navbarHeight * 2; const totalNavbarHeight = statusBarHeightRpx + navbarHeightRpx; const navbarTop = totalNavbarHeight + "rpx"; const contentTop = totalNavbarHeight + 72 + "rpx"; common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:635", "[FurnitureCustomer][updateNavbarPosition] 更新导航栏位置:", { statusBarHeight, navbarHeight, totalNavbarHeight, navbarTop, contentTop, currentNavbarTop: this.navbarTop, currentContentTop: this.contentTop }); this.$set(this, "navbarTop", navbarTop); this.$set(this, "contentTop", contentTop); this.$forceUpdate(); }, goBack() { const pages = getCurrentPages(); if (pages.length <= 1) { common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:660", "[FurnitureCustomer][goBack] 当前是第一个页面，无法返回"); return; } common_vendor.index.navigateBack({ fail: (err) => { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:665", "[FurnitureCustomer][goBack] 返回失败:", err); } }); }, switchTab(tab) { this.activeTab = tab; if (tab === "service" && this.serviceList.length === 0) { this.loadServiceList(); } }, // 刷新服务记录列表 refreshServiceList(filterParams = {}) { this.serviceListPage.current = 1; this.loadServiceList(filterParams); }, // 服务记录列表到底部加载更多 onServiceListReachBottom() { if (this.serviceList.length >= this.serviceListTotal) { return; } this.serviceListPage.current += 1; this.loadServiceList(); }, async viewDetail(item) { this.currentServiceDetail = { ...item }; this.todoList = []; this.todoListTotal = 0; this.chapterSummaryList = []; if (this.activeDetailTab === "todo") { this.loadTodoList(); } if (this.activeDetailTab === "chapter") { this.loadChapterSummary(); } if (this.activeDetailTab === "performance") { this.loadPerformanceData(); } this.$refs.serviceDetailPopup.open(); }, // 处理菜单操作 async handleMenuAction({ action, item }) { common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:720", "父组件收到菜单操作:", action, item); switch (action) { case "view": this.viewDetail(item); break; case "analysis": break; case "audio": await this.loadAudioSegments(item); break; case "delete": await this.deleteServiceRecord(item); break; default: common_vendor.index.__f__("warn", "at pages/furniture_customer/furniture_customer.vue:738", "未知的菜单操作:", action); } }, // 处理列表项更新 handleUpdateItem({ recordId, data }) { const index = this.serviceList.findIndex( (serviceItem) => { var _a; return (serviceItem.id || ((_a = serviceItem.rawData) == null ? void 0 : _a.id)) === recordId; } ); if (index !== -1) { this.$set(this.serviceList, index, data); } }, // 删除服务记录 async deleteServiceRecord(item) { var _a, _b; common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:753", "删除服务记录，item:", item); const res = await new Promise((resolve) => { common_vendor.index.showModal({ title: "确认删除", content: "确定要删除这条服务记录吗？删除后无法恢复。", confirmText: "删除", confirmColor: "#FF3B30", cancelText: "取消", success: (result) => { resolve(result.confirm); }, fail: () => { resolve(false); } }); }); if (!res) { return; } try { const recordId = item.id || ((_a = item.rawData) == null ? void 0 : _a.id); if (!recordId) { common_vendor.index.showToast({ title: "无法获取记录ID", icon: "none" }); return; } const url = common_config.getApiUrl(`/api/audioManagement/delete/${recordId}`); let tenantId = ""; let token = ""; try { tenantId = common_vendor.index.getStorageSync("backend-tenant-id") || ""; token = common_vendor.index.getStorageSync("backend-token") || ""; } catch (e) { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:796", "获取认证信息失败:", e); } const headers = { "Content-Type": "application/json" }; if (token) { headers["Authorization"] = `Bearer ${token}`; } if (tenantId) { headers["X-Tenant-Id"] = tenantId; } const deleteRes = await common_vendor.index.request({ url, method: "DELETE", header: headers, timeout: 1e4 }); if (deleteRes.statusCode === 200 && deleteRes.data && deleteRes.data.success) { common_vendor.index.showToast({ title: "删除成功", icon: "success" }); this.serviceListPage.current = 1; this.serviceList = []; await this.loadServiceList(); } else { common_vendor.index.showToast({ title: ((_b = deleteRes.data) == null ? void 0 : _b.message) || "删除失败", icon: "none" }); } } catch (error) { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:833", "删除服务记录失败:", error); common_vendor.index.showToast({ title: `删除失败: ${error.errMsg || error.message || "未知错误"}`, icon: "none" }); } }, // 加载录音分段列表 async loadAudioSegments(item) { var _a, _b; try { const parentId = ((_a = item.rawData) == null ? void 0 : _a.id) || item.id; if (!parentId) { common_vendor.index.showToast({ title: "无法获取录音ID", icon: "none" }); return; } this.audioSegmentsLoading = true; this.audioSegmentsList = []; common_vendor.index.showLoading({ title: "加载中..." }); const url = `${common_config.getApiUrl("/api/audioManagementSegments/listByParentId")}?parentId=${parentId}`; let tenantId = ""; let token = ""; try { tenantId = common_vendor.index.getStorageSync("backend-tenant-id") || ""; token = common_vendor.index.getStorageSync("backend-token") || ""; } catch (e) { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:870", "获取认证信息失败:", e); } const headers = { "Content-Type": "application/json" }; if (token) { headers["Authorization"] = `Bearer ${token}`; } if (tenantId) { headers["X-Tenant-Id"] = tenantId; } const res = await common_vendor.index.request({ url, method: "GET", header: headers, timeout: 1e4 }); common_vendor.index.hideLoading(); if (res.statusCode === 200 && res.data && res.data.success) { const segments = res.data.data || []; common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:895", "录音分段列表:", segments); this.audioSegmentsList = segments; this.audioSegmentsLoading = false; this.$refs.audioListPopup.open(); } else { common_vendor.index.showToast({ title: ((_b = res.data) == null ? void 0 : _b.message) || "获取录音分段失败", icon: "none" }); } } catch (error) { common_vendor.index.hideLoading(); this.audioSegmentsLoading = false; common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:912", "获取录音分段列表失败:", error); common_vendor.index.showToast({ title: `获取录音分段失败: ${error.errMsg || error.message || "未知错误"}`, icon: "none" }); } }, // 关闭录音列表弹窗 closeAudioList() { if (this.playingAudioId) { this.stopAudioPlay({ id: this.playingAudioId }); } this.$refs.audioListPopup.close(); }, // 切换录音播放/暂停 async toggleAudioPlay(item, index) { try { const audioId = item.id || item.segmentId; if (!audioId) { common_vendor.index.__f__("warn", "at pages/furniture_customer/furniture_customer.vue:933", "录音项缺少ID:", item); common_vendor.index.showToast({ title: "无法获取录音ID", icon: "none" }); return; } if (this.playingAudioId === audioId) { await this.stopAudioPlay(item); } else { if (this.playingAudioId) { await this.stopAudioPlay({ id: this.playingAudioId }); } this.currentRecordingText = item.recordingText || ""; this.showTextModal = true; this.$refs.textModalPopup.open(); await this.startAudioPlay(item); } } catch (error) { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:959", "切换播放状态失败:", error); common_vendor.index.showToast({ title: "操作失败", icon: "none" }); } }, // 关闭文本内容弹框 closeTextModal() { this.showTextModal = false; this.currentRecordingText = ""; this.$refs.textModalPopup.close(); }, // 文本弹框状态变化 onTextModalChange(e) { if (!e.show) { this.showTextModal = false; this.currentRecordingText = ""; } }, // 开始播放录音 async startAudioPlay(item) { try { const audioId = item.id || item.segmentId; if (!audioId) { common_vendor.index.__f__("warn", "at pages/furniture_customer/furniture_customer.vue:986", "录音项缺少ID:", item); common_vendor.index.showToast({ title: "无法获取录音ID", icon: "none" }); return; } if (this.innerAudioContext) { this.innerAudioContext.stop(); this.innerAudioContext.destroy(); this.innerAudioContext = null; } common_vendor.index.showLoading({ title: "加载中..." }); let tenantId = ""; let token = ""; try { tenantId = common_vendor.index.getStorageSync("backend-tenant-id") || ""; token = common_vendor.index.getStorageSync("backend-token") || ""; } catch (e) { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:1012", "获取认证信息失败:", e); } const url = common_config.getApiUrl(`/api/audioManagementSegments/playSegmentById/${audioId}`); common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:1021", "请求音频URL:", url); common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:1022", "音频ID:", audioId); const headers = { "Content-Type": "application/json" }; if (token) { headers["Authorization"] = `Bearer ${token}`; } if (tenantId) { headers["X-Tenant-Id"] = tenantId; } common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:1035", "请求头:", headers); const res = await common_vendor.index.request({ url, method: "POST", header: headers, responseType: "arraybuffer", // 接收二进制数据 timeout: 3e4 // 音频文件可能较大，增加超时时间 }); common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:1047", "响应状态码:", res.statusCode); common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:1048", "响应头:", res.header); if (res.statusCode !== 200) { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:1051", "请求失败，状态码:", res.statusCode); common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:1052", "响应数据:", res.data); if (res.statusCode === 404) { throw new Error(`接口路径不存在(404)，请检查后端接口路径是否正确。当前URL: ${url}`); } throw new Error(`请求失败，状态码: ${res.statusCode}`); } let audioType = "audio/mpeg"; if (res.header && res.header["Content-Type"]) { audioType = res.header["Content-Type"]; } else if (res.header && res.header["content-type"]) { audioType = res.header["content-type"]; } const base64 = common_vendor.index.arrayBufferToBase64(res.data); const audioUrl = `data:${audioType};base64,${base64}`; this.currentAudioUrl = audioUrl; const innerAudioContext = common_vendor.index.createInnerAudioContext(); innerAudioContext.src = audioUrl; innerAudioContext.onPlay(() => { common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:1091", "开始播放音频"); common_vendor.index.hideLoading(); this.playingAudioId = audioId; common_vendor.index.showToast({ title: "开始播放", icon: "success", duration: 1e3 }); }); innerAudioContext.onError((error) => { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:1103", "音频播放错误:", error); common_vendor.index.hideLoading(); this.playingAudioId = null; innerAudioContext.destroy(); this.innerAudioContext = null; this.currentAudioUrl = null; common_vendor.index.showToast({ title: "播放失败，请检查网络或音频文件", icon: "none", duration: 2e3 }); }); innerAudioContext.onEnded(() => { common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:1124", "音频播放结束"); this.playingAudioId = null; innerAudioContext.destroy(); this.innerAudioContext = null; this.currentAudioUrl = null; }); innerAudioContext.onPause(() => { common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:1139", "音频播放暂停"); this.playingAudioId = null; }); this.innerAudioContext = innerAudioContext; innerAudioContext.play(); } catch (error) { common_vendor.index.hideLoading(); common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:1151", "播放录音失败:", error); if (this.innerAudioContext) { this.innerAudioContext.destroy(); this.innerAudioContext = null; } this.playingAudioId = null; common_vendor.index.showToast({ title: `播放失败: ${error.errMsg || error.message || "未知错误"}`, icon: "none", duration: 2e3 }); } }, // 停止播放录音 async stopAudioPlay(item) { try { if (this.innerAudioContext) { this.innerAudioContext.stop(); this.innerAudioContext.destroy(); this.innerAudioContext = null; } this.playingAudioId = null; common_vendor.index.showToast({ title: "已停止", icon: "success", duration: 1e3 }); } catch (error) { if (this.innerAudioContext) { try { this.innerAudioContext.stop(); this.innerAudioContext.destroy(); } catch (e) { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:1189", "销毁音频播放器失败:", e); } this.innerAudioContext = null; } this.playingAudioId = null; common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:1194", "停止播放失败:", error); common_vendor.index.showToast({ title: "已停止", icon: "success", duration: 1e3 }); } }, // 转文本 async transcribeAudio(item, index) { var _a; try { const audioId = item.id || item.segmentId; if (!audioId) { common_vendor.index.showToast({ title: "无法获取录音ID", icon: "none" }); return; } if (this.transcribingIds.includes(audioId)) { return; } this.transcribingIds.push(audioId); const url = common_config.getApiUrl(`/api/audioManagementSegments/transcribe/${audioId}`); let tenantId = ""; let token = ""; try { tenantId = common_vendor.index.getStorageSync("backend-tenant-id") || ""; token = common_vendor.index.getStorageSync("backend-token") || ""; } catch (e) { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:1233", "获取认证信息失败:", e); } const headers = { "Content-Type": "application/json" }; if (token) { headers["Authorization"] = `Bearer ${token}`; } if (tenantId) { headers["X-Tenant-Id"] = tenantId; } const res = await common_vendor.index.request({ url, method: "POST", header: headers, timeout: 3e4 // 转文本可能需要较长时间 }); const idIndex = this.transcribingIds.indexOf(audioId); if (idIndex > -1) { this.transcribingIds.splice(idIndex, 1); } if (res.statusCode === 200 && res.data && res.data.success) { common_vendor.index.showToast({ title: res.data.message || "转文本请求已提交", icon: "success", duration: 2e3 }); if (res.data.data) { this.$set(this.audioSegmentsList, index, { ...item, ...res.data.data }); } else { } } else { common_vendor.index.showToast({ title: ((_a = res.data) == null ? void 0 : _a.message) || "转文本请求失败", icon: "none", duration: 2e3 }); } } catch (error) { const audioId = item.id || item.segmentId; const idIndex = this.transcribingIds.indexOf(audioId); if (idIndex > -1) { this.transcribingIds.splice(idIndex, 1); } common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:1294", "转文本失败:", error); common_vendor.index.showToast({ title: `转文本失败: ${error.errMsg || error.message || "未知错误"}`, icon: "none", duration: 2e3 }); } }, // 格式化时长（秒转换为时分秒） formatDuration(seconds) { if (!seconds) return "00:00:00"; const hours = Math.floor(seconds / 3600); const minutes = Math.floor(seconds % 3600 / 60); const secs = seconds % 60; return `${String(hours).padStart(2, "0")}:${String(minutes).padStart(2, "0")}:${String(secs).padStart(2, "0")}`; }, // 格式化日期时间 formatDateTime(dateTime) { if (!dateTime) return ""; const date = new Date(dateTime); const year = date.getFullYear(); const month = String(date.getMonth() + 1).padStart(2, "0"); const day = String(date.getDate()).padStart(2, "0"); const hours = String(date.getHours()).padStart(2, "0"); const minutes = String(date.getMinutes()).padStart(2, "0"); const seconds = String(date.getSeconds()).padStart(2, "0"); return `${year}-${month}-${day} ${hours}:${minutes}:${seconds}`; }, // 格式化录音文件名：只显示第一个中划线之后和最后一个中划线之前的内容 formatAudioFileName(fileName) { if (!fileName) return "未命名录音"; const firstDashIndex = fileName.indexOf("-"); if (firstDashIndex === -1) { return fileName; } const lastDashIndex = fileName.lastIndexOf("-"); if (firstDashIndex === lastDashIndex) { return fileName.substring(firstDashIndex + 1); } return fileName.substring(firstDashIndex + 1, lastDashIndex); }, // 截断文本，只显示指定长度 truncateText(text, maxLength) { if (!text) return ""; if (text.length <= maxLength) return text; return text.substring(0, maxLength) + "..."; }, closeDetail() { this.$refs.serviceDetailPopup.close(); }, shareDetail() { common_vendor.index.showToast({ title: "分享功能", icon: "none" }); }, togglePlay() { this.isPlaying = !this.isPlaying; }, switchDetailTab(tab) { this.activeDetailTab = tab; if (tab === "todo") { this.loadTodoList(); } if (tab === "chapter") { this.loadChapterSummary(); } if (tab === "performance") { this.loadPerformanceData(); } }, getDetailTabName(tab) { const names = { "todo": "智能待办", "chapter": "章节概要", "performance": "服务表现" }; return names[tab] || ""; }, initSummaryList(item) { this.summaryList = pages_furniture_customer_utils_dataInit.initSummaryList(item); this.performanceData = pages_furniture_customer_utils_dataInit.initPerformanceData(); }, // 加载家具意向分析数据 async loadFurnitureAnalysis(item) { var _a, _b; try { const parentId = ((_a = item.rawData) == null ? void 0 : _a.id) || item.id; if (!parentId) { common_vendor.index.__f__("warn", "at pages/furniture_customer/furniture_customer.vue:1392", "无法获取parentId"); this.furnitureAnalysisList = []; return; } const url = `${common_config.getApiUrl("/api/audioTextAnalysisFurniture/byParentId")}?parentId=${parentId}`; const res = await common_vendor.index.request({ url, method: "GET", timeout: 1e4 }); if (res.statusCode === 200 && res.data && res.data.success) { this.furnitureAnalysisList = res.data.data || []; if (this.furnitureAnalysisList.length > 0) { this.updateSummaryWithFurnitureData(); } } else { common_vendor.index.__f__("warn", "at pages/furniture_customer/furniture_customer.vue:1413", "获取家具意向分析失败:", ((_b = res.data) == null ? void 0 : _b.message) || "未知错误"); this.furnitureAnalysisList = []; } } catch (error) { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:1417", "获取家具意向分析失败:", error); this.furnitureAnalysisList = []; } }, // 用家具意向分析数据更新会话总结 updateSummaryWithFurnitureData() { if (this.furnitureAnalysisList.length === 0) return; const firstItem = this.furnitureAnalysisList[0]; const summaryItems = []; if (firstItem.customerType) { summaryItems.push({ label: "客户类型", value: firstItem.customerType, rawData: firstItem }); } if (firstItem.familyStructure) { summaryItems.push({ label: "家庭结构", value: firstItem.familyStructure, rawData: firstItem }); } if (firstItem.summarySentence) { this.summarySentence = firstItem.summarySentence; } if (firstItem.dealKeyPoints) { this.dealKeyPoints = firstItem.dealKeyPoints; } else if (firstItem.summarySentence) { const keyWords = []; const summary = firstItem.summarySentence; if (summary.includes("优惠") || summary.includes("活动")) { keyWords.push("活动优惠"); } if (summary.includes("搭配")) { keyWords.push("整套搭配"); } if (summary.includes("环保")) { keyWords.push("环保"); } if (summary.includes("安全")) { keyWords.push("安全"); } if (summary.includes("交付") || summary.includes("周期")) { keyWords.push("快速交付"); } if (summary.includes("退换") || summary.includes("服务")) { keyWords.push("无忧退换服务"); } if (keyWords.length > 0) { this.dealKeyPoints = keyWords.join("，"); } } if (summaryItems.length > 0) { this.summaryList = summaryItems; } this.buildProductRequirementList(firstItem); }, // 构建产品需求清单（固定显示所有产品类别） buildProductRequirementList(data) { const categories = [ { key: "sofa", name: "沙发", field: "sofa" }, { key: "bed", name: "床", field: "bedAndMattress" }, { key: "mattress", name: "床垫", field: "bedAndMattress" }, { key: "dining_table", name: "餐桌椅", field: "diningTable" }, { key: "tea_table", name: "茶几", field: "teaTable" }, { key: "tv_cabinet", name: "电视柜", field: "tvCabinet" }, { key: "study_desk", name: "学习桌", field: "studyDesk" }, { key: "cabinet", name: "橱柜", field: "cabinet" }, { key: "wine_cabinet", name: "酒柜", field: "wineCabinet" }, { key: "master_bedroom_cabinet", name: "主卧衣柜", field: "masterBedroomCabinet" }, { key: "secondary_bedroom_cabinet", name: "次卧衣柜", field: "secondaryBedroomCabinet" }, { key: "shoe_cabinet", name: "鞋柜", field: "shoeCabinet" }, { key: "custom", name: "定制家居", field: null } ]; const requirementMap = {}; const categoryList = []; categories.forEach((category) => { let hasData = false; let productData = null; if (category.key === "bed" || category.key === "mattress") { const fieldValue = data.bedAndMattress || data.bed_and_mattress || ""; if (fieldValue && fieldValue.trim()) { hasData = true; productData = this.parseProductJson(fieldValue); } } else if (category.key === "custom") { hasData = false; } else { const fieldValue = data[category.field] || data[this.toSnakeCase(category.field)] || ""; if (fieldValue && fieldValue.trim()) { hasData = true; productData = this.parseProductJson(fieldValue); } } if (hasData) { categoryList.push({ key: category.key, name: category.name }); const rows = this.buildProductDimensionRows(productData, data, category.key); requirementMap[category.key] = { rows }; } }); this.productRequirementMap = requirementMap; this.productCategoryList = categoryList; if (categoryList.length > 0) { this.activeProductCategory = categoryList[0].key; } }, // 解析产品JSON字符串 parseProductJson(jsonString) { if (!jsonString || typeof jsonString !== "string") { return null; } try { const parsed = JSON.parse(jsonString); return parsed; } catch (error) { common_vendor.index.__f__("warn", "at pages/furniture_customer/furniture_customer.vue:1566", "解析产品JSON失败:", error, jsonString); return null; } }, // 驼峰转蛇形命名 toSnakeCase(str) { if (!str) return ""; return str.replace(/([A-Z])/g, "_$1").toLowerCase().replace(/^_/, ""); }, // 切换产品类别 switchProductCategory(categoryKey) { this.activeProductCategory = categoryKey; }, // 获取产品类别名称 getProductCategoryName(categoryKey) { const category = this.productCategoryList.find((item) => item.key === categoryKey); return category ? category.name : ""; }, // 获取所有产品类别名称（用于意向产品清单显示） getProductCategoryNames() { return this.productCategoryList.map((item) => item.name).join("，"); }, parseProductAttributes(productKey, requirementText, data) { const attributes = {}; const text = (requirementText || "").trim(); if (!text) return attributes; const matchFirst = (pattern) => { const result = text.match(pattern); return result ? result[0] : ""; }; switch (productKey) { case "sofa": attributes.type = matchFirst(/(L型|L形|一字型|U型|U形|带贵妃榻|贵妃榻|三人位|四人位|转角|组合)/); attributes.material = matchFirst(/(真皮|科技布|布艺|布|皮质|皮革|实木|板式|棉麻|绒布)/); attributes.size = matchFirst(/(\d+\.?\d*)\s*(米|m|平米|平方米)/); attributes.color = matchFirst(/(米白|白色|灰色|黑色|棕色|蓝色|绿色|暖色调|冷色调|灰白色系)/); attributes.style = matchFirst(/(现代简约|简约现代|现代|北欧|中式|美式|欧式|工业风|原木风|简约|极简)/); if (text.includes("储物") || text.includes("收纳")) attributes.feature = "储物"; if (text.includes("好打理")) attributes.remark = "要求好打理"; break; case "bed": attributes.size = matchFirst(/(\d+\.?\d*)\s*(米|m)/); attributes.material = matchFirst(/(实木|板式|软包|皮质|布艺)/); attributes.style = data.decorationStyle || ""; if (text.includes("主卧")) attributes.remark = "主卧"; break; case "mattress": attributes.size = matchFirst(/(\d+\.?\d*)\s*(米|m)/); attributes.material = matchFirst(/(弹簧|记忆棉|乳胶|椰棕|海绵)/); if (text.includes("分区支撑")) attributes.softness = "分区支撑（兼顾软硬需求）"; else if (text.includes("偏软") || text.includes("软")) attributes.softness = "偏软"; else if (text.includes("偏硬") || text.includes("硬")) attributes.softness = "偏硬"; break; case "dining_table": if (text.includes("伸缩")) attributes.type = "可伸缩"; const rangeMatch = text.match(/(\d+\.?\d*)\s*[-~到]\s*(\d+\.?\d*)\s*米/); if (rangeMatch) attributes.size = `${rangeMatch[1]}-${rangeMatch[2]}米`; else attributes.size = matchFirst(/(\d+\.?\d*)\s*米/); attributes.chairCount = matchFirst(/(\d+)\s*把/); if (text.includes("舒适")) attributes.feature = "舒适型"; attributes.style = data.decorationStyle || ""; break; case "tea_table": if (text.includes("抽屉")) attributes.type = "带抽屉"; if (text.includes("储物") || text.includes("收纳")) attributes.feature = "储物"; attributes.style = data.decorationStyle || ""; break; case "tv_cabinet": if (text.includes("组合")) attributes.type = "组合式"; if (text.includes("储物")) attributes.feature = "储物"; attributes.style = data.decorationStyle || ""; break; case "study_desk": if (text.includes("可调节") || text.includes("调节高度")) attributes.type = "可调节高度"; if (text.includes("成长")) attributes.feature = "适应孩子成长"; break; case "wine_cabinet": if (text.includes("恒温")) attributes.feature = "恒温"; const capacity = text.match(/(\d+)[-~到](\d+)\s*瓶|(\d+)\s*瓶/); if (capacity) { if (capacity[1] && capacity[2]) attributes.capacity = `${capacity[1]}-${capacity[2]}瓶`; else if (capacity[3]) attributes.capacity = `${capacity[3]}瓶`; } break; case "master_bedroom_cabinet": case "secondary_bedroom_cabinet": if (text.includes("定制") || text.includes("整墙")) attributes.type = text.includes("整墙") ? "整墙定制" : "定制"; attributes.size = matchFirst(/(\d+\.?\d*)\s*(米|m)/); if (text.includes("衣帽间")) attributes.feature = "带衣帽间"; if (text.includes("主卧")) attributes.remark = "主卧"; if (text.includes("次卧")) attributes.remark = "次卧"; break; case "shoe_cabinet": if (text.includes("窄款") || text.includes("高型")) attributes.type = "窄款高型"; attributes.size = matchFirst(/(\d+\.?\d*)\s*(米|m)/); if (text.includes("带座") || text.includes("可坐")) attributes.feature = "带座功能"; if (text.includes("收纳空间")) attributes.remark = "大容量收纳"; break; default: attributes.description = text; break; } if (!attributes.style && data && data.decorationStyle) attributes.style = data.decorationStyle; if (!attributes.color && data && data.decorationStyle) { const color = data.decorationStyle.match(/(米白|白色|灰色|黑色|棕色|蓝色|暖色调|冷色调|灰白色系|原木色)/); if (color) attributes.color = color[0]; } if (!attributes.description && text) attributes.description = text; return attributes; }, buildProductDimensionRows(productData = null, data = {}, categoryKey = "") { const dimensionLabels = [ { key: "styleColor", label: "偏好风格与颜色", field: "preferenceStyleAndColor" }, { key: "material", label: "材质偏好", field: "materialPreference" }, { key: "focus", label: "客户重点关注", field: "customerFocusAreas" }, { key: "price", label: "价格敏感度", field: "priceSensitivity" }, { key: "campaign", label: "活动参与度", field: "activityParticipation" }, { key: "ordered", label: "客户疑虑点", field: "customerConcerns" }, { key: "service", label: "交付服务", field: "deliveryService" }, { key: "competitor", label: "竞品反馈", field: "competitorFeedback" }, { key: "delivery", label: "交付周期", field: "deliveryCycle" }, { key: "appearance", label: "产品颜值", field: "productAppearance" } ]; const isParsedJson = productData && typeof productData === "object" && !Array.isArray(productData) && productData !== null && ("preferenceStyleAndColor" in productData || "materialPreference" in productData || "customerConcerns" in productData); const getValue = (field) => { if (isParsedJson) { const value = productData[field]; if (value === null || value === void 0 || value === "") { return "暂无信息"; } if (typeof value === "string") { const trimmed = value.trim(); return trimmed || "暂无信息"; } return String(value) || "暂无信息"; } else { const attributes = productData || {}; switch (field) { case "preferenceStyleAndColor": const parts = []; if (attributes.style) parts.push(attributes.style); if (attributes.color) parts.push(attributes.color); if (parts.length === 0 && data.decorationStyle) parts.push(data.decorationStyle); return parts.join(" / ") || "暂无信息"; case "materialPreference": return attributes.material || "暂无信息"; case "customerFocusAreas": return attributes.feature || attributes.remark || "暂无信息"; case "priceSensitivity": return data.priceSensitivity || "暂无信息"; case "activityParticipation": return data.campaignPreference || data.activityParticipation || "暂无信息"; case "customerConcerns": return attributes.description || "暂无信息"; case "deliveryService": return data.serviceExpectation || "暂无信息"; case "competitorFeedback": return data.competitorFeedback || "暂无信息"; case "deliveryCycle": return data.deliveryCycle || "暂无信息"; case "productAppearance": return data.appearancePreference || attributes.style || "暂无信息"; default: return "暂无信息"; } } }; return dimensionLabels.map((item) => ({ label: item.label, content: getValue(item.field) || "暂无信息" })); }, toggleCategory(index) { this.performanceData.categories[index].expanded = !this.performanceData.categories[index].expanded; }, toggleItem(categoryIndex, itemIndex) { common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:1763", "查看子项详情", categoryIndex, itemIndex); }, viewSummaryDetail(item) { common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:1767", "查看总结详情", item); }, viewCustomer() { this.closeDetail(); this.switchTab("customer"); }, viewCustomerDetail(item) { this.currentCustomerProfile = pages_furniture_customer_utils_dataInit.initCustomerProfile(item); this.$refs.customerProfileModal.open(); }, // 加载待办事项列表 async loadTodoList(params = {}) { var _a, _b, _c; try { const parentId = ((_a = this.currentServiceDetail.rawData) == null ? void 0 : _a.id) || this.currentServiceDetail.id; if (!parentId) { common_vendor.index.__f__("warn", "at pages/furniture_customer/furniture_customer.vue:1785", "无法获取parentId，无法加载待办事项"); this.todoList = []; this.todoListTotal = 0; return; } const queryParams = { current: this.todoListPage.current, size: this.todoListPage.size, parentId }; if (params.status) { queryParams.status = params.status; } if (params.todoTitle) { queryParams.todoTitle = params.todoTitle; } if (params.ownerName) { queryParams.ownerName = params.ownerName; } if (params.ownerPhone) { queryParams.ownerPhone = params.ownerPhone; } if (params.createStartTime) { queryParams.createStartTime = params.createStartTime; } if (params.createEndTime) { queryParams.createEndTime = params.createEndTime; } if (params.updateStartTime) { queryParams.updateStartTime = params.updateStartTime; } if (params.updateEndTime) { queryParams.updateEndTime = params.updateEndTime; } const queryString = Object.keys(queryParams).filter((key) => queryParams[key] !== null && queryParams[key] !== void 0 && queryParams[key] !== "").map((key) => `${key}=${encodeURIComponent(queryParams[key])}`).join("&"); const baseUrl = common_config.getApiUrl("/api/todoItem/list"); const url = queryString ? `${baseUrl}?${queryString}` : baseUrl; const res = await common_vendor.index.request({ url, method: "GET", timeout: 1e4 }); if (res.statusCode === 200 && res.data && res.data.success) { this.todoList = res.data.data || []; this.todoListTotal = res.data.total || 0; } else { common_vendor.index.__f__("warn", "at pages/furniture_customer/furniture_customer.vue:1843", "获取待办事项失败:", ((_b = res.data) == null ? void 0 : _b.message) || "未知错误"); this.todoList = []; this.todoListTotal = 0; common_vendor.index.showToast({ title: ((_c = res.data) == null ? void 0 : _c.message) || "获取待办事项失败", icon: "none" }); } } catch (error) { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:1852", "获取待办事项失败:", error); this.todoList = []; this.todoListTotal = 0; common_vendor.index.showToast({ title: `获取待办事项失败: ${error.errMsg || error.message || "未知错误"}`, icon: "none", duration: 3e3 }); } }, // 获取待办事项状态样式类 getTodoStatusClass(status) { if (!status) return "status-pending"; if (status.includes("完成") || status === "已完成") { return "status-completed"; } if (status.includes("进行") || status === "进行中") { return "status-processing"; } if (status.includes("待") || status === "待处理") { return "status-pending"; } return "status-pending"; }, // 获取待办事项状态文本样式类 getTodoStatusTextClass(status) { if (!status) return "status-text-pending"; if (status.includes("完成") || status === "已完成") { return "status-text-completed"; } if (status.includes("进行") || status === "进行中") { return "status-text-processing"; } if (status.includes("待") || status === "待处理") { return "status-text-pending"; } return "status-text-pending"; }, // 格式化日期时间 formatDateTime(dateTimeStr) { if (!dateTimeStr) return ""; try { const date = new Date(dateTimeStr); const year = date.getFullYear(); const month = String(date.getMonth() + 1).padStart(2, "0"); const day = String(date.getDate()).padStart(2, "0"); const hours = String(date.getHours()).padStart(2, "0"); const minutes = String(date.getMinutes()).padStart(2, "0"); return `${year}-${month}-${day} ${hours}:${minutes}`; } catch (error) { common_vendor.index.__f__("warn", "at pages/furniture_customer/furniture_customer.vue:1902", "格式化日期时间失败:", error); return dateTimeStr; } }, // 判断待办事项是否为待处理状态 isTodoPending(status) { if (!status) return true; return status.includes("待") || status === "待处理" || status === "待处理"; }, // 切换待办事项下拉菜单 toggleTodoMenu(index, event) { if (this.activeTodoMenuIndex === index) { this.activeTodoMenuIndex = null; this.currentTodoItem = null; this.todoMenuStyle = {}; } else { this.activeTodoMenuIndex = index; this.currentTodoItem = this.todoList[index]; this.$nextTick(() => { const query = common_vendor.index.createSelectorQuery().in(this); query.select(`#todo-status-${index}`).boundingClientRect((rect) => { if (rect) { common_vendor.index.getSystemInfo({ success: (res) => { const rpxToPx = res.windowWidth / 750; const menuWidth = 200 * rpxToPx; const right = res.windowWidth - rect.right; const top = rect.bottom + 4; this.todoMenuStyle = { right: `${right}px`, top: `${top}px`, width: `${menuWidth}px` }; } }); } }).exec(); }); } }, // 关闭待办事项下拉菜单 closeTodoMenu() { this.activeTodoMenuIndex = null; this.currentTodoItem = null; this.todoMenuStyle = {}; }, // 处理完成待办事项 async handleTodoComplete(item, index) { var _a; this.closeTodoMenu(); const todoId = item.id; if (!todoId) { common_vendor.index.showToast({ title: "待办事项ID不存在", icon: "none" }); return; } try { const url = common_config.getApiUrl("/api/todoItem/updateTodoStatus"); const res = await common_vendor.index.request({ url, method: "POST", data: { id: todoId }, timeout: 1e4, header: { "Content-Type": "application/json" } }); if (res.statusCode === 200 && res.data && res.data.success) { common_vendor.index.showToast({ title: "处理完成", icon: "success" }); await this.loadTodoList(); } else { common_vendor.index.showToast({ title: ((_a = res.data) == null ? void 0 : _a.message) || "处理失败", icon: "none" }); } } catch (error) { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:1997", "处理待办事项失败:", error); common_vendor.index.showToast({ title: `处理失败: ${error.errMsg || error.message || "未知错误"}`, icon: "none", duration: 3e3 }); } }, // 延期处理待办事项 async handleTodoDelay(item, index) { var _a; this.closeTodoMenu(); const todoId = item.id; if (!todoId) { common_vendor.index.showToast({ title: "待办事项ID不存在", icon: "none" }); return; } try { const url = common_config.getApiUrl("/api/todoItem/delayProcessTodo"); const res = await common_vendor.index.request({ url, method: "POST", data: { id: todoId }, timeout: 1e4, header: { "Content-Type": "application/json" } }); if (res.statusCode === 200 && res.data && res.data.success) { common_vendor.index.showToast({ title: "已延期3天", icon: "success" }); await this.loadTodoList(); } else { common_vendor.index.showToast({ title: ((_a = res.data) == null ? void 0 : _a.message) || "延期失败", icon: "none" }); } } catch (error) { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:2048", "延期待办事项失败:", error); common_vendor.index.showToast({ title: `延期失败: ${error.errMsg || error.message || "未知错误"}`, icon: "none", duration: 3e3 }); } }, onCustomerProfileClose() { }, // 加载章节概要数据 async loadChapterSummary() { var _a, _b; try { const parentId = ((_a = this.currentServiceDetail.rawData) == null ? void 0 : _a.id) || this.currentServiceDetail.id; if (!parentId) { common_vendor.index.__f__("warn", "at pages/furniture_customer/furniture_customer.vue:2065", "无法获取parentId，无法加载章节概要"); this.chapterSummaryList = []; return; } const url = `${common_config.getApiUrl("/api/audioTextAnalysisFurniture/byParentId")}?parentId=${parentId}`; const res = await common_vendor.index.request({ url, method: "GET", timeout: 1e4 }); if (res.statusCode === 200 && res.data && res.data.success) { const data = res.data.data || []; const summaryList = []; const item = Array.isArray(data) && data.length > 0 ? data[0] : data; if (item) { if (item.summary1) { try { const summary1Data = typeof item.summary1 === "string" ? JSON.parse(item.summary1) : item.summary1; if (summary1Data && (summary1Data.customerConcerns || summary1Data.answer)) { summaryList.push({ title: "章节1", customerConcerns: summary1Data.customerConcerns || "", answer: summary1Data.answer || "" }); } } catch (error) { common_vendor.index.__f__("warn", "at pages/furniture_customer/furniture_customer.vue:2102", "解析summary1失败:", error); } } if (item.summary2) { try { const summary2Data = typeof item.summary2 === "string" ? JSON.parse(item.summary2) : item.summary2; if (summary2Data && (summary2Data.customerConcerns || summary2Data.answer)) { summaryList.push({ title: "章节2", customerConcerns: summary2Data.customerConcerns || "", answer: summary2Data.answer || "" }); } } catch (error) { common_vendor.index.__f__("warn", "at pages/furniture_customer/furniture_customer.vue:2120", "解析summary2失败:", error); } } if (item.summary3) { try { const summary3Data = typeof item.summary3 === "string" ? JSON.parse(item.summary3) : item.summary3; if (summary3Data && (summary3Data.customerConcerns || summary3Data.answer)) { summaryList.push({ title: "章节3", customerConcerns: summary3Data.customerConcerns || "", answer: summary3Data.answer || "" }); } } catch (error) { common_vendor.index.__f__("warn", "at pages/furniture_customer/furniture_customer.vue:2138", "解析summary3失败:", error); } } } this.chapterSummaryList = summaryList; } else { common_vendor.index.__f__("warn", "at pages/furniture_customer/furniture_customer.vue:2145", "获取章节概要失败:", ((_b = res.data) == null ? void 0 : _b.message) || "未知错误"); this.chapterSummaryList = []; } } catch (error) { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:2149", "获取章节概要失败:", error); this.chapterSummaryList = []; } }, // 加载服务表现数据 async loadPerformanceData() { var _a, _b; try { const parentId = ((_a = this.currentServiceDetail.rawData) == null ? void 0 : _a.id) || this.currentServiceDetail.id; if (!parentId) { common_vendor.index.__f__("warn", "at pages/furniture_customer/furniture_customer.vue:2159", "无法获取parentId，无法加载服务表现数据"); this.performanceData = pages_furniture_customer_utils_dataInit.initPerformanceData(); return; } const url = `${common_config.getApiUrl("/api/audioTextAnalysisSop/listByParentId")}?parentId=${parentId}`; const res = await common_vendor.index.request({ url, method: "GET", timeout: 1e4 }); if (res.statusCode === 200 && res.data && res.data.success) { const data = res.data.data; const sopData = Array.isArray(data) && data.length > 0 ? data[0] : data; if (sopData) { this.performanceData = this.convertSopDataToPerformanceData(sopData); } else { common_vendor.index.__f__("warn", "at pages/furniture_customer/furniture_customer.vue:2182", "服务表现数据为空"); this.performanceData = pages_furniture_customer_utils_dataInit.initPerformanceData(); } } else { common_vendor.index.__f__("warn", "at pages/furniture_customer/furniture_customer.vue:2187", "获取服务表现数据失败:", ((_b = res.data) == null ? void 0 : _b.message) || "未知错误"); this.performanceData = pages_furniture_customer_utils_dataInit.initPerformanceData(); } } catch (error) { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:2192", "获取服务表现数据失败:", error); this.performanceData = pages_furniture_customer_utils_dataInit.initPerformanceData(); } }, // 将后端SOP数据转换为前端performanceData格式 convertSopDataToPerformanceData(sopData) { const isCompleted = (score) => score !== null && score !== void 0 && score >= 60; const allScores = [ sopData.greetingIceBreaking, sopData.brandIntroduction, sopData.goldenThreeQuestions, sopData.needsGuidance, sopData.serviceProgression, sopData.reassuranceHandbook, sopData.threeLevelPricing, sopData.objectionHandling, sopData.activityImplantation, sopData.closingCooperation, sopData.proactiveWechatAdd, sopData.politeFarewell ].filter((score) => score !== null && score !== void 0); let totalScore = sopData.comprehensiveScore || sopData.comprehensive_score; if (totalScore === null || totalScore === void 0) { if (allScores.length > 0) { const sum = allScores.reduce((acc, score) => acc + score, 0); totalScore = Math.round(sum / allScores.length); } else { totalScore = 0; } } const categories = [ { name: "迎宾探寻", completed: isCompleted(sopData.greetingIceBreaking) || isCompleted(sopData.brandIntroduction), expanded: true, showBanner: false, showAudio: false, items: [ { name: "破冰", completed: isCompleted(sopData.greetingIceBreaking), points: sopData.greetingIceBreaking || 0 }, { name: "品牌介绍", completed: isCompleted(sopData.brandIntroduction), points: sopData.brandIntroduction || 0 } ] }, { name: "展厅体验", completed: isCompleted(sopData.goldenThreeQuestions) || isCompleted(sopData.needsGuidance), expanded: true, showBanner: false, showAudio: false, items: [ { name: "黄金三问", completed: isCompleted(sopData.goldenThreeQuestions), points: sopData.goldenThreeQuestions || 0 }, { name: "需求引导", completed: isCompleted(sopData.needsGuidance), points: sopData.needsGuidance || 0 } ] }, { name: "落座规划", completed: isCompleted(sopData.serviceProgression) || isCompleted(sopData.reassuranceHandbook), expanded: true, showBanner: false, showAudio: false, items: [ { name: "服务递进", completed: isCompleted(sopData.serviceProgression), points: sopData.serviceProgression || 0 }, { name: "SGS放心手册", completed: isCompleted(sopData.reassuranceHandbook), points: sopData.reassuranceHandbook || 0 } ] }, { name: "方案报价", completed: isCompleted(sopData.threeLevelPricing), expanded: true, showBanner: false, showAudio: false, items: [ { name: "三级报价", completed: isCompleted(sopData.threeLevelPricing), points: sopData.threeLevelPricing || 0 } ] }, { name: "促单成交", completed: isCompleted(sopData.objectionHandling), expanded: true, showBanner: false, showAudio: false, items: [ { name: "解答异议", completed: isCompleted(sopData.objectionHandling), points: sopData.objectionHandling || 0 } ] }, { name: "送客跟进", completed: isCompleted(sopData.activityImplantation) || isCompleted(sopData.closingCooperation) || isCompleted(sopData.proactiveWechatAdd) || isCompleted(sopData.politeFarewell), expanded: true, showBanner: false, showAudio: false, items: [ { name: "活动植入", completed: isCompleted(sopData.activityImplantation), points: sopData.activityImplantation || 0 }, { name: "压单配合", completed: isCompleted(sopData.closingCooperation), points: sopData.closingCooperation || 0 }, { name: "主动添加微信", completed: isCompleted(sopData.proactiveWechatAdd), points: sopData.proactiveWechatAdd || 0 }, { name: "邀约量尺时间", completed: false, points: 0 }, { name: "礼貌道别", completed: isCompleted(sopData.politeFarewell), points: sopData.politeFarewell || 0 } ] } ]; return { totalScore, categories }; }, // 加载服务记录列表 async loadServiceList(params = {}) { var _a, _b; try { const queryParams = { current: this.serviceListPage.current, size: this.serviceListPage.size, serviceStatus: "服务结束" // 默认搜索条件：服务结束 }; const trimmedSalesName = (_a = params.salesName) == null ? void 0 : _a.trim(); const trimmedCustomerName = (_b = params.customerName) == null ? void 0 : _b.trim(); if (trimmedSalesName) { queryParams.salesName = trimmedSalesName; } if (trimmedCustomerName) { queryParams.customerName = trimmedCustomerName; } const queryString = Object.keys(queryParams).filter((key) => queryParams[key] !== null && queryParams[key] !== void 0 && queryParams[key] !== "").map((key) => `${encodeURIComponent(key)}=${encodeURIComponent(queryParams[key])}`).join("&"); common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:2388", "服务记录查询参数:", JSON.stringify(queryParams)); common_vendor.index.__f__("log", "at pages/furniture_customer/furniture_customer.vue:2389", "查询字符串:", queryString); const baseUrl = common_config.getApiUrl("/api/audioManagement/list"); const url = queryString ? `${baseUrl}?${queryString}` : baseUrl; let tenantId = ""; let token = ""; try { tenantId = common_vendor.index.getStorageSync("backend-tenant-id") || ""; token = common_vendor.index.getStorageSync("backend-token") || ""; } catch (e) { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:2402", "获取认证信息失败:", e); } const headers = { "Content-Type": "application/json" }; if (token) { headers["Authorization"] = `Bearer ${token}`; } if (tenantId) { headers["X-Tenant-Id"] = tenantId; } const res = await common_vendor.index.request({ url, method: "POST", data: {}, // POST 请求体为空，参数都在 URL 查询字符串中 header: headers, timeout: 1e4 }); if (res.statusCode === 200 && res.data && res.data.success) { const mappedList = res.data.data.map((item) => { let formattedTime = ""; if (item.createTime) { const date = new Date(item.createTime); const year = date.getFullYear(); const month = String(date.getMonth() + 1).padStart(2, "0"); const day = String(date.getDate()).padStart(2, "0"); const hours = String(date.getHours()).padStart(2, "0"); const minutes = String(date.getMinutes()).padStart(2, "0"); const seconds = String(date.getSeconds()).padStart(2, "0"); formattedTime = `${year}-${month}-${day} ${hours}:${minutes}:${seconds}`; } return { id: item.id, title: `${item.salesName || ""}的服务记录`, date: formattedTime ? `时间：${formattedTime}` : "", description: item.summary || "", customerName: item.customerName || "", recordingName: item.recordingName || "", // 记录名称 // 保留原始数据，用于详情页 rawData: item }; }); if (this.serviceListPage.current === 1) { this.serviceList = mappedList; } else { this.serviceList = this.serviceList.concat(mappedList); } this.serviceListTotal = res.data.total || 0; } else { common_vendor.index.showToast({ title: res.data.message || "获取服务记录失败", icon: "none" }); } } catch (error) { common_vendor.index.__f__("error", "at pages/furniture_customer/furniture_customer.vue:2465", "获取服务记录失败:", error); common_vendor.index.showToast({ title: `获取服务记录失败: ${error.errMsg || error.message || "未知错误"}`, icon: "none", duration: 3e3 }); } }, // 页面加载后的URL隐藏初始化：只在用户导航时执行 initUrlHidingAfterPageLoad() { }, // 设置tab导航时的URL隐藏 setupTabNavigationHiding() { }, // 设置浏览器导航时的URL隐藏 setupBrowserNavigationHiding() { }, // 为当前页面尝试URL隐藏 attemptUrlHidingForCurrentPage() { } } }; if (!Array) { const _easycom_uni_nav_bar2 = common_vendor.resolveComponent("uni-nav-bar"); const _component_ServiceList = common_vendor.resolveComponent("ServiceList"); const _component_CustomerList = common_vendor.resolveComponent("CustomerList"); const _component_CustomerProfileModal = common_vendor.resolveComponent("CustomerProfileModal"); const _easycom_uni_icons2 = common_vendor.resolveComponent("uni-icons"); const _easycom_uni_popup2 = common_vendor.resolveComponent("uni-popup"); const _component_ConversationSummaryFurniture = common_vendor.resolveComponent("ConversationSummaryFurniture"); (_easycom_uni_nav_bar2 + _component_ServiceList + _component_CustomerList + _component_CustomerProfileModal + _easycom_uni_icons2 + _easycom_uni_popup2 + _component_ConversationSummaryFurniture)(); } const _easycom_uni_nav_bar = () => "../../uni_modules/uni-nav-bar/components/uni-nav-bar/uni-nav-bar.js"; const _easycom_uni_icons = () => "../../uni_modules/uni-icons/components/uni-icons/uni-icons.js"; const _easycom_uni_popup = () => "../../uni_modules/uni-popup/components/uni-popup/uni-popup.js"; if (!Math) { (_easycom_uni_nav_bar + _easycom_uni_icons + _easycom_uni_popup)(); } function _sfc_render(_ctx, _cache, $props, $setup, $data, $options) { var _a; return common_vendor.e({ a: common_vendor.o($options.goBack), b: common_vendor.p({ fixed: true, statusBar: true, border: false, title: "AI销冠系统", leftIcon: "left", color: "#333", backgroundColor: "#FFFFFF" }), c: $data.activeTab === "service" ? 1 : "", d: common_vendor.o(($event) => $options.switchTab("service")), e: $data.activeTab === "customer" ? 1 : "", f: common_vendor.o(($event) => $options.switchTab("customer")), g: $options.computedNavbarTop || $data.navbarTop, h: $data.activeTab === "service" }, $data.activeTab === "service" ? { i: $options.computedContentTop || $data.contentTop, j: common_vendor.o($options.viewDetail), k: common_vendor.o($options.refreshServiceList), l: common_vendor.o($options.onServiceListReachBottom), m: common_vendor.o($options.handleMenuAction), n: common_vendor.o($options.handleUpdateItem), o: common_vendor.p({ list: $data.serviceList, total: $data.serviceListTotal }) } : {}, { p: $data.activeTab === "customer" }, $data.activeTab === "customer" ? { q: $options.computedContentTop || $data.contentTop, r: common_vendor.o($options.viewCustomerDetail) } : {}, { s: common_vendor.sr("customerProfileModal", "08b6e2e0-3"), t: common_vendor.o($options.onCustomerProfileClose), v: common_vendor.p({ profile: $data.currentCustomerProfile }), w: common_vendor.p({ type: "close", size: "24", color: "#333" }), x: common_vendor.o((...args) => $options.closeAudioList && $options.closeAudioList(...args)), y: common_vendor.t($data.audioSegmentsList.length), z: common_vendor.f($data.audioSegmentsList, (item, index, i0) => { return common_vendor.e({ a: common_vendor.t($data.playingAudioId === (item.id || item.segmentId) ? "暂停" : "播放"), b: common_vendor.n($data.playingAudioId === (item.id || item.segmentId) ? "audio-play-text--playing" : ""), c: common_vendor.o(($event) => $options.toggleAudioPlay(item, index), index), d: common_vendor.t($options.formatAudioFileName(item.audioFileOriginalName)), e: item.recordingText }, item.recordingText ? { f: common_vendor.t($options.truncateText(item.recordingText, 30)) } : common_vendor.e({ g: !$data.transcribingIds.includes(item.id || item.segmentId) }, !$data.transcribingIds.includes(item.id || item.segmentId) ? {} : {}, { h: $data.transcribingIds.includes(item.id || item.segmentId) ? 1 : "", i: common_vendor.o(($event) => $options.transcribeAudio(item, index), index) }), { j: item.endTime }, item.endTime ? { k: common_vendor.t($options.formatDateTime(item.endTime)) } : {}, { l: item.duration }, item.duration ? { m: common_vendor.t($options.formatDuration(item.duration)) } : {}, { n: item.deviceNo }, item.deviceNo ? { o: common_vendor.t(item.deviceNo) } : {}, { p: index }); }), A: !$data.audioSegmentsLoading && $data.audioSegmentsList.length === 0 }, !$data.audioSegmentsLoading && $data.audioSegmentsList.length === 0 ? {} : {}, { B: common_vendor.sr("audioListPopup", "08b6e2e0-4"), C: common_vendor.p({ type: "bottom", ["mask-click"]: false }), D: common_vendor.p({ type: "close", size: "24", color: "#333" }), E: common_vendor.o((...args) => $options.closeTextModal && $options.closeTextModal(...args)), F: common_vendor.t($data.currentRecordingText || "暂无录音文本"), G: common_vendor.sr("textModalPopup", "08b6e2e0-6"), H: common_vendor.o($options.onTextModalChange), I: common_vendor.p({ type: "center", ["mask-click"]: true }), J: common_vendor.p({ type: "close", size: "24", color: "#333" }), K: common_vendor.o((...args) => $options.closeDetail && $options.closeDetail(...args)), L: common_vendor.t($data.currentServiceDetail.title), M: common_vendor.p({ type: "forward", size: "20", color: "#333" }), N: common_vendor.o((...args) => $options.shareDetail && $options.shareDetail(...args)), O: common_vendor.t($data.currentServiceDetail.date), P: common_vendor.p({ type: "loop", size: "18", color: "#007AFF" }), Q: common_vendor.p({ type: $data.isPlaying ? "pause-filled" : "play-filled", size: "24", color: "#007AFF" }), R: common_vendor.o((...args) => $options.togglePlay && $options.togglePlay(...args)), S: $data.activeDetailTab === "summary" ? 1 : "", T: common_vendor.o(($event) => $options.switchDetailTab("summary")), U: $data.activeDetailTab === "todo" ? 1 : "", V: common_vendor.o(($event) => $options.switchDetailTab("todo")), W: $data.activeDetailTab === "chapter" ? 1 : "", X: common_vendor.o(($event) => $options.switchDetailTab("chapter")), Y: $data.activeDetailTab === "performance" ? 1 : "", Z: common_vendor.o(($event) => $options.switchDetailTab("performance")), aa: $data.activeDetailTab === "summary" }, $data.activeDetailTab === "summary" ? { ab: `summary-${$data.currentServiceDetail.id || ((_a = $data.currentServiceDetail.rawData) == null ? void 0 : _a.id) || Date.now()}`, ac: common_vendor.p({ serviceItem: $data.currentServiceDetail }) } : {}, { ad: $data.activeDetailTab === "performance" }, $data.activeDetailTab === "performance" ? { ae: common_vendor.t($data.performanceData.totalScore), af: common_vendor.f($data.performanceData.categories, (category, categoryIndex, i0) => { return common_vendor.e({ a: common_vendor.n(category.completed ? "bullet-blue" : "bullet-gray"), b: common_vendor.t(category.name), c: "08b6e2e0-14-" + i0 + ",08b6e2e0-8", d: common_vendor.p({ type: category.expanded ? "up" : "down", size: "16", color: "#999" }), e: common_vendor.o(($event) => $options.toggleCategory(categoryIndex), categoryIndex), f: category.expanded }, category.expanded ? common_vendor.e({ g: category.showBanner }, category.showBanner ? { h: "08b6e2e0-15-" + i0 + ",08b6e2e0-8", i: common_vendor.p({ type: "loop", size: "18", color: "#007AFF" }) } : {}, { j: category.showAudio }, category.showAudio ? { k: "08b6e2e0-16-" + i0 + ",08b6e2e0-8", l: common_vendor.p({ type: $data.isPlaying ? "pause-filled" : "play-filled", size: "24", color: "#007AFF" }), m: common_vendor.o((...args) => $options.togglePlay && $options.togglePlay(...args), categoryIndex) } : {}, { n: common_vendor.f(category.items, (item, itemIndex, i1) => { return common_vendor.e({ a: common_vendor.t(item.name), b: !item.completed }, !item.completed ? { c: common_vendor.t(item.completed ? "已完成" : "未提及"), d: common_vendor.n(item.completed ? "status-completed" : "status-missing") } : {}, { e: common_vendor.t(item.points), f: "08b6e2e0-17-" + i0 + "-" + i1 + ",08b6e2e0-8", g: common_vendor.o(($event) => $options.toggleItem(categoryIndex, itemIndex), itemIndex), h: itemIndex, i: item.completed ? 1 : "" }); }), o: common_vendor.p({ type: "down", size: "16", color: "#999" }) }) : {}, { p: categoryIndex }); }) } : {}, { ag: $data.activeDetailTab === "todo" }, $data.activeDetailTab === "todo" ? common_vendor.e({ ah: $data.todoList.length > 0 }, $data.todoList.length > 0 ? { ai: common_vendor.f($data.todoList, (item, index, i0) => { return common_vendor.e({ a: common_vendor.n($options.getTodoStatusClass(item.status)), b: common_vendor.t(item.todoTitle || item.title || "待办事项"), c: $options.isTodoPending(item.status) }, $options.isTodoPending(item.status) ? { d: common_vendor.t(item.status || "待处理"), e: "08b6e2e0-18-" + i0 + ",08b6e2e0-8", f: common_vendor.p({ type: "down", size: "14", color: "#FF9800" }), g: common_vendor.n($options.getTodoStatusTextClass(item.status)), h: "todo-status-" + index, i: common_vendor.o(($event) => $options.toggleTodoMenu(index, $event), index) } : { j: common_vendor.t(item.status || "待处理"), k: common_vendor.n($options.getTodoStatusTextClass(item.status)) }, { l: item.todoContent || item.content || item.description }, item.todoContent || item.content || item.description ? { m: common_vendor.t(item.todoContent || item.content || item.description) } : {}, { n: item.ownerName }, item.ownerName ? { o: common_vendor.t(item.ownerName) } : {}, { p: item.ownerPhone }, item.ownerPhone ? { q: common_vendor.t(item.ownerPhone) } : {}, { r: item.PendingDate || item.pendingDate }, item.PendingDate || item.pendingDate ? { s: common_vendor.t($options.formatDateTime(item.PendingDate || item.pendingDate)) } : {}, { t: index, v: item.status && (item.status.includes("完成") || item.status === "已完成") ? 1 : "", w: $options.isTodoPending(item.status) ? 1 : "" }); }) } : {}) : {}, { aj: $data.activeTodoMenuIndex !== null }, $data.activeTodoMenuIndex !== null ? { ak: common_vendor.o((...args) => $options.closeTodoMenu && $options.closeTodoMenu(...args)) } : {}, { al: $data.activeTodoMenuIndex !== null }, $data.activeTodoMenuIndex !== null ? { am: common_vendor.o(($event) => $options.handleTodoComplete($data.currentTodoItem, $data.activeTodoMenuIndex)), an: common_vendor.o(($event) => $options.handleTodoDelay($data.currentTodoItem, $data.activeTodoMenuIndex)), ao: common_vendor.s($data.todoMenuStyle), ap: common_vendor.o(() => { }) } : {}, { aq: $data.activeDetailTab === "chapter" }, $data.activeDetailTab === "chapter" ? common_vendor.e({ ar: $data.chapterSummaryList.length > 0 }, $data.chapterSummaryList.length > 0 ? { as: common_vendor.f($data.chapterSummaryList, (item, index, i0) => { return common_vendor.e({ a: common_vendor.t(item.title || `章节${index + 1}`), b: item.customerConcerns }, item.customerConcerns ? { c: common_vendor.t(item.customerConcerns) } : {}, { d: item.answer }, item.answer ? { e: common_vendor.t(item.answer) } : {}, { f: index }); }) } : {}) : {}, { at: $data.activeDetailTab !== "summary" && $data.activeDetailTab !== "performance" && $data.activeDetailTab !== "todo" && $data.activeDetailTab !== "chapter" }, $data.activeDetailTab !== "summary" && $data.activeDetailTab !== "performance" && $data.activeDetailTab !== "todo" && $data.activeDetailTab !== "chapter" ? { av: common_vendor.t($options.getDetailTabName($data.activeDetailTab)) } : {}, { aw: common_vendor.p({ type: "person", size: "20", color: "#666" }), ax: common_vendor.t($data.currentServiceDetail.customerName), ay: common_vendor.p({ type: "right", size: "16", color: "#999" }), az: common_vendor.o((...args) => $options.viewCustomer && $options.viewCustomer(...args)), aA: common_vendor.sr("serviceDetailPopup", "08b6e2e0-8"), aB: common_vendor.p({ type: "bottom", ["mask-click"]: false }) }); } const MiniProgramPage = /* @__PURE__ */ common_vendor._export_sfc(_sfc_main, [["render", _sfc_render]]); wx.createPage(MiniProgramPage); //# sourceMappingURL=../../../.sourcemap/mp-weixin/pages/furniture_customer/furniture_customer.js.map