AI问答框架

pages-subpackage/ai_qa/after_sales_qa/after_sales_qa.vue

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+<template>
+  <view class="qa-page">
+    <view class="page-header">
+      <view class="nav-bar">
+        <view class="nav-left" @click="goBack">
+          <text class="back-icon">←</text>
+        </view>
+        <text class="nav-title">售后问答</text>
+      </view>
+    </view>
+
+    <scroll-view class="content-scroll" scroll-y="true">
+      <view class="intro-card">
+        <text class="intro-title">说明</text>
+        <text class="intro-body">成交后与履约相关的问题：安装、调试、维修、质保范围与期限、退换补件、投诉升级路径等，是延续信任与口碑的关键触点。</text>
+      </view>
+
+      <view class="section">
+        <text class="section-title">典型问题</text>
+        <view class="bullet" v-for="(t, i) in questions" :key="i">
+          <text class="bullet-dot">•</text>
+          <text class="bullet-text">{{ t }}</text>
+        </view>
+      </view>
+
+      <view class="tip-card">
+        <text class="tip-label">应对关键</text>
+        <text class="tip-body">说清时效与责任人（谁接单、多久响应）；书面或工单留痕；超出权限的部分主动升级并给时间节点，避免空承诺。</text>
+      </view>
+    </scroll-view>
+  </view>
+</template>
+
+<script>
+export default {
+  data() {
+    return {
+      questions: [
+        '安装大概要多久？收费吗？',
+        '质保多久？哪些情况不保？',
+        '出问题了找谁？多久能上门？'
+      ]
+    };
+  },
+  methods: {
+    goBack() {
+      uni.navigateBack();
+    }
+  }
+};
+</script>
+
+<style scoped>
+.qa-page {
+  min-height: 100vh;
+  background: #f8f9fa;
+}
+
+.page-header {
+  background: #ffffff;
+  border-bottom: 1rpx solid #e9ecef;
+}
+
+.nav-bar {
+  display: flex;
+  align-items: center;
+  height: 88rpx;
+  padding: 0 30rpx;
+}
+
+.nav-left {
+  width: 60rpx;
+  height: 60rpx;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  margin-right: 20rpx;
+}
+
+.back-icon {
+  font-size: 36rpx;
+  color: #333;
+}
+
+.nav-title {
+  flex: 1;
+  text-align: center;
+  font-size: 32rpx;
+  font-weight: bold;
+  color: #333;
+}
+
+.content-scroll {
+  height: calc(100vh - 88rpx);
+}
+
+.intro-card {
+  margin: 24rpx 30rpx;
+  padding: 28rpx;
+  background: #fff;
+  border-radius: 16rpx;
+}
+
+.intro-title {
+  display: block;
+  font-size: 28rpx;
+  font-weight: 600;
+  color: #333;
+  margin-bottom: 16rpx;
+}
+
+.intro-body {
+  font-size: 26rpx;
+  color: #555;
+  line-height: 1.6;
+}
+
+.section {
+  margin: 0 30rpx 24rpx;
+  padding: 28rpx;
+  background: #fff;
+  border-radius: 16rpx;
+}
+
+.section-title {
+  display: block;
+  font-size: 28rpx;
+  font-weight: 600;
+  color: #333;
+  margin-bottom: 20rpx;
+}
+
+.bullet {
+  display: flex;
+  margin-bottom: 12rpx;
+}
+
+.bullet-dot {
+  margin-right: 12rpx;
+  color: #007AFF;
+  font-size: 28rpx;
+  line-height: 1.5;
+}
+
+.bullet-text {
+  flex: 1;
+  font-size: 26rpx;
+  color: #555;
+  line-height: 1.5;
+}
+
+.tip-card {
+  margin: 0 30rpx 40rpx;
+  padding: 28rpx;
+  background: #f0f7ff;
+  border-radius: 16rpx;
+  border: 1rpx solid #d0e3fc;
+}
+
+.tip-label {
+  display: block;
+  font-size: 26rpx;
+  font-weight: 600;
+  color: #007AFF;
+  margin-bottom: 12rpx;
+}
+
+.tip-body {
+  font-size: 26rpx;
+  color: #333;
+  line-height: 1.6;
+}
+</style>