From 3805684053d3d1fe4804c2831cd47622616a37b3 Mon Sep 17 00:00:00 2001
From: ZLI263 <zhonghua.li.2@volvocars.com>
Date: Wed, 3 Dec 2025 08:29:05 +0800
Subject: [PATCH] =?UTF-8?q?=E6=A0=87=E7=AD=BE=E5=84=BF=E7=AE=A1=E7=90=86?=
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

---
 pages/customer/components/ServiceList.vue |   5 +-
 pages/customer/customer.vue               |  25 +-
 pages/insight/insight.vue                 |  74 --
 pages/reception/reception.vue             | 790 ++++++++++++++++++++--
 4 files changed, 743 insertions(+), 151 deletions(-)
 delete mode 100644 pages/insight/insight.vue

diff --git a/pages/customer/components/ServiceList.vue b/pages/customer/components/ServiceList.vue
index 01df97d..2e31cf3 100644
--- a/pages/customer/components/ServiceList.vue
+++ b/pages/customer/components/ServiceList.vue
@@ -19,7 +19,7 @@
 				<text>刷新</text>
 			</view>
 		</view>
-		<scroll-view class="service-list" scroll-y>
+		<scroll-view class="service-list" scroll-y @scrolltolower="onReachBottom">
 			<view 
 				class="service-item" 
 				v-for="(item, index) in list" 
@@ -81,6 +81,9 @@
 					salesName: this.salesName.trim(),
 					customerName: this.customerName.trim()
 				});
+			},
+			onReachBottom() {
+				this.$emit('reachBottom');
 			}
 		}
 	}
diff --git a/pages/customer/customer.vue b/pages/customer/customer.vue
index bad2bcd..f22a3c9 100644
--- a/pages/customer/customer.vue
+++ b/pages/customer/customer.vue
@@ -38,7 +38,8 @@
 				:list="serviceList"
 				:total="serviceListTotal"
 				@itemClick="viewDetail"
-				@filterClick="refreshServiceList" />
+				@filterClick="refreshServiceList"
+				@reachBottom="onServiceListReachBottom" />
 			
 			<!-- 客户列表 -->
 			<CustomerList 
@@ -565,6 +566,16 @@
 				// 重新加载数据，传递查询参数
 				this.loadServiceList(filterParams);
 			},
+			// 服务记录列表到底部加载更多
+			onServiceListReachBottom() {
+				// 如果已经加载全部数据，则不再请求
+				if (this.serviceList.length >= this.serviceListTotal) {
+					return;
+				}
+				// 下一页
+				this.serviceListPage.current += 1;
+				this.loadServiceList();
+			},
 			async viewDetail(item) {
 				// 查看详情
 				this.currentServiceDetail = { ...item };
@@ -1645,12 +1656,8 @@
 					});
 					
 					if (res.statusCode === 200 && res.data && res.data.success) {
-						uni.showToast({
-							title: '获取服务记录  成功！',
-							icon: 'none'
-						});
 						// 转换后端数据为页面需要的格式
-						this.serviceList = res.data.data.map(item => {
+						const mappedList = res.data.data.map(item => {
 							// 格式化时间：将 ISO 格式转换为 YYYY-MM-DD HH:mm:ss
 							let formattedTime = '';
 							if (item.createTime) {
@@ -1674,6 +1681,12 @@
 								rawData: item
 							};
 						});
+						// 分页：第一页或刷新时重置，其他情况追加
+						if (this.serviceListPage.current === 1) {
+							this.serviceList = mappedList;
+						} else {
+							this.serviceList = this.serviceList.concat(mappedList);
+						}
 						this.serviceListTotal = res.data.total || 0;
 					} else {
 						uni.showToast({
diff --git a/pages/insight/insight.vue b/pages/insight/insight.vue
deleted file mode 100644
index 175ab6d..0000000
--- a/pages/insight/insight.vue
+++ /dev/null
@@ -1,74 +0,0 @@
-<template>
-	<view class="warp">
-		<!-- #ifdef APP -->
-		<statusBar></statusBar>
-		<!-- #endif -->
-		
-		<view class="content">
-			<text class="title">洞察</text>
-			<text class="desc">洞察页面内容</text>
-		</view>
-	</view>
-</template>
-
-<script>
-	// #ifdef APP
-	import statusBar from "@/uni_modules/uni-nav-bar/components/uni-nav-bar/uni-status-bar";
-	// #endif
-	export default {
-		// #ifdef APP
-		components: {
-			statusBar
-		},
-		// #endif
-		data() {
-			return {
-			}
-		},
-		onLoad() {
-		},
-		methods: {
-		}
-	}
-</script>
-
-<style>
-	/* #ifndef APP-NVUE */
-	page {
-		display: flex;
-		flex-direction: column;
-		box-sizing: border-box;
-		background-color: #fff;
-		min-height: 100%;
-		height: auto;
-	}
-	/* #endif */
-	
-	.warp {
-		background-color: #fff;
-		min-height: 100vh;
-	}
-	
-	.content {
-		display: flex;
-		flex-direction: column;
-		align-items: center;
-		justify-content: center;
-		padding: 40rpx;
-	}
-	
-	.title {
-		font-size: 36rpx;
-		font-weight: bold;
-		color: #333;
-		margin-bottom: 20rpx;
-	}
-	
-	.desc {
-		font-size: 28rpx;
-		color: #999;
-	}
-</style>
-
-
-
diff --git a/pages/reception/reception.vue b/pages/reception/reception.vue
index 7e308da..bf43474 100644
--- a/pages/reception/reception.vue
+++ b/pages/reception/reception.vue
@@ -29,22 +29,51 @@
 					@click="switchTab('status')">
 					<text>服务状态</text>
 				</view>
-				<view 
-					class="tab-item" 
-					:class="{ active: activeTab === 'performance' }"
-					@click="switchTab('performance')">
-					<text>服务表现</text>
-				</view>
 				<view 
 					class="tab-item" 
 					:class="{ active: activeTab === 'reception' }"
 					@click="switchTab('reception')">
 					<text>开始接待</text>
 				</view>
+				<view 
+					class="tab-item" 
+					:class="{ active: activeTab === 'tag' }"
+					@click="switchTab('tag')">
+					<text>标签管理</text>
+				</view>
 			</view>
 			
 			<!-- 服务状态列表 -->
-			<scroll-view class="service-status-list" scroll-y v-if="activeTab === 'status'">
+			<scroll-view 
+				class="service-status-list" 
+				scroll-y 
+				v-if="activeTab === 'status'"
+				@scrolltolower="onServiceStatusReachBottom">
+				<view class="service-status-toolbar">
+					<text class="toolbar-total">共{{ serviceStatusTotal }}条</text>
+					<input
+						class="toolbar-input"
+						v-model="serviceStatusQuery.salesName"
+						placeholder="所属销售姓名"
+						placeholder-style="color: #b0b0b0"
+						confirm-type="search"
+						@confirm="onServiceStatusSearch"
+					/>
+					<input
+						class="toolbar-input"
+						v-model="serviceStatusQuery.customerName"
+						placeholder="客户姓名"
+						placeholder-style="color: #b0b0b0"
+						confirm-type="search"
+						@confirm="onServiceStatusSearch"
+					/>
+					<view class="toolbar-actions">
+						<view class="toolbar-btn toolbar-btn--refresh" @click="onServiceStatusRefresh">
+							<uni-icons type="refresh" size="18" color="#2A68FF"></uni-icons>
+							<text>刷新</text>
+						</view>
+					</view>
+				</view>
 				<view 
 					class="service-card" 
 					v-for="(item, index) in serviceStatusList" 
@@ -63,6 +92,11 @@
 						</view>
 					</view>
 					
+					<view class="customer-info">
+						<text class="customer-name">客户：{{ item.customerName || '未知客户' }}</text>
+						<text class="customer-phone" v-if="item.customerPhone">电话：{{ item.customerPhone }}</text>
+					</view>
+					
 					<view class="customer-tags">
 						<view 
 							class="tag-item" 
@@ -92,16 +126,17 @@
 					</view>
 					
 					<view class="service-duration">
-						<text>已服务 {{ item.duration }} 分钟</text>
+						<text>{{ item.durationText }}</text>
 					</view>
 				</view>
+				<view class="service-status-empty" v-if="!serviceStatusLoading && !serviceStatusList.length">
+					<text>暂无服务中记录</text>
+				</view>
+				<view class="service-status-loading-more" v-if="serviceStatusLoading && serviceStatusList.length">
+					<text>正在加载更多...</text>
+				</view>
 			</scroll-view>
 			
-			<!-- 服务表现内容 -->
-			<view class="performance-content" v-if="activeTab === 'performance'">
-				<text class="empty-text">服务表现内容</text>
-			</view>
-			
 			<!-- 开始接待表单 -->
 			<scroll-view class="reception-form" scroll-y v-if="activeTab === 'reception'">
 				<view class="form-card">
@@ -139,6 +174,15 @@
 						placeholder="请输入客户来源"
 						placeholder-style="color: #9ca3af"
 					/>
+				</view>
+				<view class="form-item">
+					<text class="form-item__label">门店名称</text>
+					<input
+						class="form-item__input"
+						v-model="receptionForm.dealershipName"
+						placeholder="请输入门店名称"
+						placeholder-style="color: #9ca3af"
+					/>
 				</view>
 					<view class="form-item">
 						<text class="form-item__label">性别</text>
@@ -208,6 +252,134 @@
 					</view>
 				</view>
 			</scroll-view>
+			
+			<!-- 标签管理 -->
+			<view class="tag-management" v-if="activeTab === 'tag'">
+				<!-- 标签列表 -->
+				<scroll-view 
+					class="tag-list" 
+					scroll-y 
+					v-if="tagViewMode === 'list'">
+					<view class="tag-list-header">
+						<text class="tag-list-total">共{{ tagList.length }}条</text>
+						<view class="tag-list-btn" @click="showAddTag">
+							<uni-icons type="plus" size="18" color="#2A68FF"></uni-icons>
+							<text>添加标签</text>
+						</view>
+					</view>
+					<view 
+						class="tag-card" 
+						v-for="(item, index) in tagList" 
+						:key="index">
+						<view class="tag-card-header">
+							<text class="tag-card-name">{{ item.name }}</text>
+						</view>
+						<view class="tag-card-content">
+							<view class="tag-card-item" v-if="item.detail">
+								<text class="tag-card-label">详情：</text>
+								<text class="tag-card-value">{{ item.detail }}</text>
+							</view>
+							<view class="tag-card-item" v-if="item.remark">
+								<text class="tag-card-label">备注：</text>
+								<text class="tag-card-value">{{ item.remark }}</text>
+							</view>
+						</view>
+					</view>
+					<view class="tag-list-empty" v-if="!tagList.length">
+						<text>暂无标签</text>
+					</view>
+				</scroll-view>
+				
+				<!-- 添加标签表单 -->
+				<scroll-view 
+					class="tag-form" 
+					scroll-y 
+					v-if="tagViewMode === 'add'">
+					<view class="form-card">
+						<view class="form-item">
+							<text class="form-item__label">所属行业</text>
+							<input
+								class="form-item__input"
+								v-model="tagForm.industry"
+								placeholder="请输入所属行业"
+								placeholder-style="color: #9ca3af"
+							/>
+						</view>
+						<view class="form-item tag-select-wrapper form-item--half">
+							<text class="form-item__label">标签分类</text>
+							<view 
+								class="tag-select" 
+								@click.stop="toggleTagTypeDropdown"
+							>
+								<text
+									:class="tagForm.tagType ? 'form-item__picker-text' : 'form-item__picker-placeholder'"
+								>
+									{{ tagForm.tagType || "请选择标签分类" }}
+								</text>
+								<uni-icons type="bottom" size="16" color="#9ca3af"></uni-icons>
+							</view>
+							<view 
+								v-if="showTagTypeDropdown" 
+								class="tag-select-dropdown" 
+								@click.stop
+							>
+								<view 
+									class="tag-select-dropdown__item"
+									v-for="option in tagTypeOptions"
+									:key="option"
+									@click="selectTagType(option)"
+								>
+									<text :class="{'active': option === tagForm.tagType}">
+										{{ option }}
+									</text>
+								</view>
+							</view>
+						</view>
+						<view class="form-item">
+							<text class="form-item__label">标签名</text>
+							<input
+								class="form-item__input"
+								v-model="tagForm.name"
+								placeholder="请输入标签名"
+								placeholder-style="color: #9ca3af"
+							/>
+						</view>
+						<view class="form-item">
+							<text class="form-item__label">详情</text>
+							<textarea
+								class="form-item__textarea"
+								v-model="tagForm.detail"
+								placeholder="请输入详情"
+								placeholder-style="color: #9ca3af"
+								:maxlength="500"
+							/>
+						</view>
+						<view class="form-item">
+							<text class="form-item__label">备注</text>
+							<textarea
+								class="form-item__textarea"
+								v-model="tagForm.remark"
+								placeholder="请输入备注"
+								placeholder-style="color: #9ca3af"
+								:maxlength="500"
+							/>
+						</view>
+					</view>
+					<view class="form-actions">
+						<view class="form-btn form-btn--cancel" @click="cancelAddTag">
+							<text class="form-btn__text">取消</text>
+						</view>
+						<view class="form-btn form-btn--save" @click="saveTag">
+							<text class="form-btn__text">保存</text>
+						</view>
+					</view>
+				</scroll-view>
+				<view 
+					v-if="showTagTypeDropdown" 
+					class="tag-select-mask" 
+					@click="closeTagTypeDropdown"
+				></view>
+			</view>
 		</view>
 	</view>
 </template>
@@ -229,7 +401,18 @@ import { getApiUrl } from "@/common/config.js";
 				activeTab: 'status',
 				genderOptions: ["男", "女"],
 				isFetchingContact: false,
+				serviceStatusLoading: false,
+				serviceStatusTotal: 0,
+				serviceStatusPage: {
+					current: 1,
+					size: 10
+				},
+				serviceStatusQuery: {
+					salesName: '',
+					customerName: ''
+				},
 				receptionForm: {
+					id: "",
 					customerName: "",
 					contact: "",
 					customerSource: "",
@@ -247,50 +430,148 @@ import { getApiUrl } from "@/common/config.js";
 					detailedAddress: "",
 					contactCount: 0
 				},
-				serviceStatusList: [
-					{
-						staffName: '三多',
-						status: '服务中',
-						duration: 60,
-						tags: [
-							{ text: '首次到访', color: 'blue' },
-							{ text: '新房交付', color: 'blue' },
-							{ text: '想买床', color: 'orange' }
-						],
-						alert: {
-							type: 'risk',
-							title: '投诉风险',
-							message: '客户情绪激动,有投诉风险,请及时介入'
-						}
-					},
-					{
-						staffName: '雅秋',
-						status: '服务中',
-						duration: 55,
-						tags: [
-							{ text: '新婚夫妇', color: 'blue' },
-							{ text: '收纳需求', color: 'blue' },
-							{ text: '毛坯房', color: 'blue' },
-							{ text: '关注环保', color: 'orange' }
-						],
-						alert: {
-							type: 'reminder',
-							title: '关单提醒',
-							messages: [
-								'服务已超过2小时,有关单意向',
-								'但价格敏感,提起多次竞品品牌'
-							]
-						}
-					}
-				]
+				serviceStatusList: [],
+				// 标签管理
+				tagViewMode: 'list', // 'list' 或 'add'
+				tagList: [],
+				tagForm: {
+					industry: '家居行业',
+					tagType: '',
+					name: '',
+					detail: '',
+					remark: ''
+				},
+				tagTypeOptions: ["接待客户", "质检SOP", "客户画像"],
+				showTagTypeDropdown: false
 			}
 		},
+		onLoad() {
+			this.fetchServiceStatusList();
+		},
 		methods: {
 			goBack() {
 				uni.navigateBack();
 			},
 			switchTab(tab) {
 				this.activeTab = tab;
+				if (tab === 'status') {
+					this.fetchServiceStatusList();
+				} else if (tab === 'tag') {
+					this.tagViewMode = 'list';
+					this.fetchTagList();
+				}
+			},
+			onServiceStatusSearch() {
+				if (this.activeTab !== 'status') {
+					this.activeTab = 'status';
+				}
+				this.serviceStatusPage.current = 1;
+				this.fetchServiceStatusList({ force: true });
+			},
+			onServiceStatusRefresh() {
+				this.serviceStatusPage.current = 1;
+				this.fetchServiceStatusList({ force: true });
+			},
+			onServiceStatusReachBottom() {
+				// 已在加载中或全部加载完成则不再触发
+				if (this.serviceStatusLoading) return;
+				if (this.serviceStatusList.length >= this.serviceStatusTotal) return;
+				this.serviceStatusPage.current += 1;
+				this.fetchServiceStatusList();
+			},
+			async fetchServiceStatusList({ force = false } = {}) {
+				if (this.serviceStatusLoading && !force) {
+					return;
+				}
+				this.serviceStatusLoading = true;
+				try {
+					const queryParams = {
+						current: this.serviceStatusPage.current,
+						size: this.serviceStatusPage.size,
+						syncStatus: '服务中'
+					};
+					const trimmedSalesName = this.serviceStatusQuery?.salesName?.trim();
+					const trimmedCustomerName = this.serviceStatusQuery?.customerName?.trim();
+					if (trimmedSalesName) {
+						queryParams.salesName = trimmedSalesName;
+					}
+					if (trimmedCustomerName) {
+						queryParams.customerName = trimmedCustomerName;
+					}
+					const queryString = Object.keys(queryParams)
+						.map(key => `${key}=${encodeURIComponent(queryParams[key])}`)
+						.join('&');
+					const url = `${getApiUrl('/api/audioManagement/list')}?${queryString}`;
+					const res = await uni.request({
+						url,
+						method: 'GET',
+						timeout: 10000
+					});
+					if (res.statusCode === 200 && res.data && res.data.success) {
+						const records = Array.isArray(res.data.data) ? res.data.data : [];
+						const mapped = records.map(item => this.buildServiceStatusItem(item));
+						// 第一页或强制刷新时重置列表，否则追加
+						if (this.serviceStatusPage.current === 1 || force) {
+							this.serviceStatusList = mapped;
+						} else {
+							this.serviceStatusList = this.serviceStatusList.concat(mapped);
+						}
+						this.serviceStatusTotal = Number(res.data.total) || 0;
+					} else {
+						this.serviceStatusList = [];
+						this.serviceStatusTotal = 0;
+						uni.showToast({
+							title: res.data?.message || '获取服务中列表失败',
+							icon: 'none'
+						});
+					}
+				} catch (error) {
+					console.error('获取服务中列表失败:', error);
+					uni.showToast({
+						title: '获取服务状态失败，请稍后重试',
+						icon: 'none'
+					});
+				} finally {
+					this.serviceStatusLoading = false;
+				}
+			},
+			buildServiceStatusItem(record = {}) {
+				const formattedUpdateTime = this.formatDateTime(record.updateTime || record.createTime);
+				const tags = [];
+				if (record.recordingName) {
+					tags.push({ text: `录音：${record.recordingName}`, color: 'blue' });
+				}
+				if (record.intentionLevel) {
+					tags.push({ text: `意向：${record.intentionLevel}`, color: 'orange' });
+				}
+				if (record.projectName) {
+					tags.push({ text: `项目：${record.projectName}`, color: 'blue' });
+				}
+				return {
+					id: record.id,
+					staffName: record.salesName || '未分配销售',
+					status: record.syncStatus || '服务中',
+					customerName: record.customerName || '',
+					customerPhone: record.customerPhone || '',
+					tags,
+					durationText: formattedUpdateTime ? `最近更新时间：${formattedUpdateTime}` : '最近暂无更新时间'
+				};
+			},
+			formatDateTime(value) {
+				if (!value) {
+					return '';
+				}
+				const date = new Date(value);
+				if (Number.isNaN(date.getTime())) {
+					return '';
+				}
+				const year = date.getFullYear();
+				const month = String(date.getMonth() + 1).padStart(2, '0');
+				const day = String(date.getDate()).padStart(2, '0');
+				const hours = String(date.getHours()).padStart(2, '0');
+				const minutes = String(date.getMinutes()).padStart(2, '0');
+				const seconds = String(date.getSeconds()).padStart(2, '0');
+				return `${year}-${month}-${day} ${hours}:${minutes}:${seconds}`;
 			},
 			viewServiceDetail(item) {
 				// 查看服务详情
@@ -300,13 +581,34 @@ import { getApiUrl } from "@/common/config.js";
 				this.receptionForm.gender = e.detail.value;
 			},
 			onContactBlur() {
+				const contact = this.receptionForm.contact?.trim();
+				if (!contact) {
+					return;
+				}
+				if (!this.isValidPhoneNumber(contact)) {
+					uni.showToast({
+						title: "请输入有效的手机号",
+						icon: "none"
+					});
+					return;
+				}
 				this.fetchCustomerByContact();
 			},
+			isValidPhoneNumber(phone) {
+				const normalizedPhone = phone?.trim();
+				if (!normalizedPhone) {
+					return false;
+				}
+				return /^1[3-9]\d{9}$/.test(normalizedPhone);
+			},
 			async fetchCustomerByContact() {
 				const contact = this.receptionForm.contact?.trim();
 				if (!contact || this.isFetchingContact) {
 					return;
 				}
+				if (!this.isValidPhoneNumber(contact)) {
+					return;
+				}
 				try {
 					this.isFetchingContact = true;
 					// 统一使用 getApiUrl，根据 env.js 配置自动切换环境
@@ -319,21 +621,28 @@ import { getApiUrl } from "@/common/config.js";
 					const list = res.data?.data;
 					if (res.statusCode === 200 && res.data?.success && Array.isArray(list) && list.length) {
 						const customer = list[0];
+						const retrievedId = customer.id || customer.customerId || "";
+						const resolvedSalesPhone = customer.salesPhone 
+							|| customer.salesMobile 
+							|| customer.salesTel 
+							|| this.receptionForm.salesPhone 
+							|| "";
 						this.receptionForm = {
 							...this.receptionForm,
+							id: retrievedId ? String(retrievedId) : this.receptionForm.id,
 							customerName: customer.customerName || this.receptionForm.customerName,
 							customerSource: customer.customerSource || this.receptionForm.customerSource,
-							dealershipId: customer.dealershipId || "",
-							dealershipName: customer.dealershipName || "",
-							salesId: customer.salesId || "",
-							salesName: customer.salesName || "",
-							salesPhone: customer.salesPhone || "",
-							recordingCount: customer.recordingCount ?? 0,
-							intendedModel: customer.intendedModel || "",
-							infoCard: customer.infoCard || "",
-							remark: customer.remark || "",
-							detailedAddress: customer.detailedAddress || "",
-							contactCount: customer.contactCount ?? 0
+							dealershipId: customer.dealershipId || this.receptionForm.dealershipId,
+							dealershipName: customer.dealershipName || this.receptionForm.dealershipName,
+							salesId: customer.salesId || this.receptionForm.salesId,
+							salesName: customer.salesName || this.receptionForm.salesName,
+							salesPhone: String(resolvedSalesPhone),
+							recordingCount: customer.recordingCount ?? this.receptionForm.recordingCount,
+							intendedModel: customer.intendedModel || this.receptionForm.intendedModel,
+							infoCard: customer.infoCard || this.receptionForm.infoCard,
+							remark: customer.remark || this.receptionForm.remark,
+							detailedAddress: customer.detailedAddress || this.receptionForm.detailedAddress,
+							contactCount: customer.contactCount ?? this.receptionForm.contactCount
 						};
 						uni.showToast({
 							title: "已填充客户信息",
@@ -351,6 +660,7 @@ import { getApiUrl } from "@/common/config.js";
 			onCancel() {
 				// 重置表单
 				this.receptionForm = {
+					id: "",
 					customerName: "",
 					contact: "",
 					customerSource: "",
@@ -389,11 +699,29 @@ import { getApiUrl } from "@/common/config.js";
 					});
 					return;
 				}
+				const trimmedContact = this.receptionForm.contact?.trim();
+				if (!this.isValidPhoneNumber(trimmedContact)) {
+					uni.showToast({
+						title: "请输入有效的客户电话",
+						icon: "none"
+					});
+					return;
+				}
+				const trimmedSalesPhone = this.receptionForm.salesPhone?.trim();
+				if (trimmedSalesPhone && !this.isValidPhoneNumber(trimmedSalesPhone)) {
+					uni.showToast({
+						title: "请输入有效的销售电话",
+						icon: "none"
+					});
+					return;
+				}
 
 				// 构建请求参数
+				const normalizedCustomerId = this.receptionForm.id?.toString().trim() || "";
 				const params = {
+					id: normalizedCustomerId,
 					customerName: this.receptionForm.customerName?.trim(),
-					contact: this.receptionForm.contact?.trim(),
+					contact: trimmedContact,
 					customerSource: this.receptionForm.customerSource?.trim() || "",
 					dealershipId: this.receptionForm.dealershipId?.trim() || "",
 					dealershipName: this.receptionForm.dealershipName?.trim() || "",
@@ -404,7 +732,7 @@ import { getApiUrl } from "@/common/config.js";
 					infoCard: this.receptionForm.infoCard?.trim() || "",
 					remark: this.receptionForm.remark?.trim() || "",
 					detailedAddress: this.receptionForm.detailedAddress?.trim() || "",
-					salesPhone: this.receptionForm.salesPhone?.trim() || "",
+					salesPhone: trimmedSalesPhone || "",
 					contactCount: Number(this.receptionForm.contactCount) || 0,
 					operationType: action
 				};
@@ -444,6 +772,99 @@ import { getApiUrl } from "@/common/config.js";
 						icon: "none"
 					});
 				}
+			},
+			// 标签管理相关方法
+			fetchTagList() {
+				// TODO: 从API获取标签列表
+				// 目前使用模拟数据
+				this.tagList = [];
+			},
+			showAddTag() {
+				this.tagViewMode = 'add';
+				this.showTagTypeDropdown = false;
+				this.tagForm = {
+					industry: '家居行业',
+					tagType: '',
+					name: '',
+					detail: '',
+					remark: ''
+				};
+			},
+			cancelAddTag() {
+				this.tagViewMode = 'list';
+				this.showTagTypeDropdown = false;
+				this.tagForm = {
+					industry: '家居行业',
+					tagType: '',
+					name: '',
+					detail: '',
+					remark: ''
+				};
+			},
+			toggleTagTypeDropdown() {
+				this.showTagTypeDropdown = !this.showTagTypeDropdown;
+			},
+			selectTagType(option) {
+				this.tagForm.tagType = option;
+				this.showTagTypeDropdown = false;
+			},
+			closeTagTypeDropdown() {
+				this.showTagTypeDropdown = false;
+			},
+			async saveTag() {
+				// 表单验证
+				if (!this.tagForm.name || !this.tagForm.name.trim()) {
+					uni.showToast({
+						title: "请输入标签名",
+						icon: "none"
+					});
+					return;
+				}
+
+				try {
+					uni.showLoading({
+						title: "保存中..."
+					});
+
+					const payload = {
+						industry: this.tagForm.industry?.trim() || '',
+						tagType: this.tagForm.tagType?.trim() || '',
+						tagName: this.tagForm.name.trim(),
+						tagDetail: this.tagForm.detail?.trim() || '',
+						remark: this.tagForm.remark?.trim() || ''
+					};
+
+					const res = await uni.request({
+						url: getApiUrl('/api/industryTags/add'),
+						method: "POST",
+						data: payload,
+						header: {
+							"Content-Type": "application/json"
+						},
+						timeout: 10000
+					});
+
+					const { statusCode, data } = res;
+					if (statusCode === 200 && data && (data.success || data.code === 200)) {
+						uni.showToast({
+							title: data?.message || "保存成功",
+							icon: "success"
+						});
+						// 保存成功后返回列表并刷新
+						this.tagViewMode = 'list';
+						this.fetchTagList();
+					} else {
+						throw new Error(data?.message || "保存失败");
+					}
+				} catch (error) {
+					console.error("保存标签失败:", error);
+					uni.showToast({
+						title: error?.message || "保存失败，请重试",
+						icon: "none"
+					});
+				} finally {
+					uni.hideLoading();
+				}
 			}
 		}
 	}
@@ -525,6 +946,52 @@ import { getApiUrl } from "@/common/config.js";
 		background-color: #F5F5F5;
 		padding: 24rpx 32rpx;
 	}
+
+	.service-status-toolbar {
+		display: flex;
+		flex-wrap: nowrap;
+		align-items: center;
+		gap: 16rpx;
+		padding: 16rpx 24rpx;
+		margin-bottom: 24rpx;
+		background-color: #F8F8FA;
+		border-radius: 16rpx;
+		border: 1px solid #EFEFF2;
+	}
+
+	.toolbar-total {
+		font-size: 26rpx;
+		color: #666;
+		margin-right: 16rpx;
+	}
+
+	.toolbar-input {
+		flex: 1;
+		min-width: 150rpx;
+		background-color: #F5F6FA;
+		border-radius: 12rpx;
+		padding: 16rpx 24rpx;
+		font-size: 28rpx;
+		border: 1px solid transparent;
+	}
+
+	.toolbar-actions {
+		display: flex;
+		align-items: center;
+		margin-left: auto;
+	}
+
+	.toolbar-btn {
+		padding: 0 16rpx;
+		height: 72rpx;
+		color: #2A68FF;
+		display: flex;
+		align-items: center;
+		justify-content: center;
+		gap: 8rpx;
+		font-size: 28rpx;
+		font-weight: 400;
+	}
 	
 	.service-card {
 		background-color: #FFFFFF;
@@ -586,6 +1053,19 @@ import { getApiUrl } from "@/common/config.js";
 		margin-bottom: 20rpx;
 		gap: 12rpx;
 	}
+
+	.customer-info {
+		margin-bottom: 16rpx;
+		display: flex;
+		flex-direction: column;
+		gap: 8rpx;
+	}
+
+	.customer-name,
+	.customer-phone {
+		font-size: 28rpx;
+		color: #555;
+	}
 	
 	.tag-item {
 		padding: 8rpx 16rpx;
@@ -706,16 +1186,12 @@ import { getApiUrl } from "@/common/config.js";
 		font-size: 26rpx;
 		color: #999;
 	}
-	
-	/* 服务表现内容 */
-	.performance-content {
-		padding: 40rpx;
+
+	.service-status-empty {
+		padding: 48rpx 0;
 		text-align: center;
-	}
-	
-	.empty-text {
-		font-size: 28rpx;
 		color: #999;
+		font-size: 28rpx;
 	}
 	
 	/* 开始接待表单样式 */
@@ -769,6 +1245,10 @@ import { getApiUrl } from "@/common/config.js";
 		flex-shrink: 0;
 	}
 	
+	.form-item--half {
+		width: 50%;
+	}
+	
 	.form-item__input {
 		flex: 1;
 		height: 88rpx;
@@ -823,6 +1303,67 @@ import { getApiUrl } from "@/common/config.js";
 		color: #9ca3af;
 	}
 	
+	.tag-select-wrapper {
+		position: relative;
+		width: 50%;
+	}
+	
+	.tag-select {
+		flex: 1;
+		height: 88rpx;
+		background-color: #f9fafb;
+		border-radius: 12rpx;
+		padding: 0 24rpx;
+		display: flex;
+		align-items: center;
+		justify-content: space-between;
+		box-sizing: border-box;
+		border: 1px solid transparent;
+	}
+	
+	.tag-select-dropdown {
+		position: absolute;
+		top: 100%;
+		left: 160rpx;
+		width: calc(100% - 160rpx);
+		min-width: 260rpx;
+		max-width: none;
+		background-color: #fff;
+		border-radius: 16rpx;
+		box-shadow: 0 12rpx 30rpx rgba(15, 23, 42, 0.1);
+		margin-top: 8rpx;
+		z-index: 11;
+		padding: 12rpx 0;
+	}
+	
+	.tag-select-dropdown__item {
+		padding: 20rpx 32rpx;
+	}
+	
+	.tag-select-dropdown__item text {
+		font-size: 28rpx;
+		color: #374151;
+	}
+	
+	.tag-select-dropdown__item text.active {
+		color: #2A68FF;
+		font-weight: 500;
+	}
+	
+	.tag-select-dropdown__item:active {
+		background-color: #f5f7fb;
+	}
+	
+	.tag-select-mask {
+		position: fixed;
+		top: 0;
+		left: 0;
+		right: 0;
+		bottom: 0;
+		background-color: transparent;
+		z-index: 10;
+	}
+	
 	.form-actions {
 		display: flex;
 		gap: 24rpx;
@@ -866,4 +1407,113 @@ import { getApiUrl } from "@/common/config.js";
 	.form-btn--save .form-btn__text {
 		color: #ffffff;
 	}
+	
+	/* 标签管理样式 */
+	.tag-management {
+		height: calc(100vh - 300rpx);
+		background-color: #F5F5F5;
+	}
+	
+	.tag-list {
+		height: 100%;
+		padding: 24rpx 32rpx;
+		box-sizing: border-box;
+	}
+	
+	.tag-list-header {
+		display: flex;
+		justify-content: space-between;
+		align-items: center;
+		margin-bottom: 24rpx;
+		padding: 0;
+	}
+	
+	.tag-list-total {
+		font-size: 26rpx;
+		color: #666;
+	}
+	
+	.tag-list-btn {
+		display: flex;
+		align-items: center;
+		gap: 8rpx;
+		padding: 12rpx 24rpx;
+		background-color: #E3F2FD;
+		border-radius: 12rpx;
+		color: #2A68FF;
+		font-size: 28rpx;
+	}
+	
+	.tag-card {
+		background-color: #FFFFFF;
+		border-radius: 16rpx;
+		padding: 32rpx;
+		margin-bottom: 24rpx;
+		margin-left: 0;
+		margin-right: 0;
+		box-shadow: 0 2rpx 8rpx rgba(0, 0, 0, 0.04);
+		box-sizing: border-box;
+	}
+	
+	.tag-card-header {
+		margin-bottom: 20rpx;
+	}
+	
+	.tag-card-name {
+		font-size: 32rpx;
+		font-weight: 500;
+		color: #333;
+	}
+	
+	.tag-card-content {
+		display: flex;
+		flex-direction: column;
+		gap: 12rpx;
+	}
+	
+	.tag-card-item {
+		display: flex;
+		flex-direction: column;
+		gap: 8rpx;
+	}
+	
+	.tag-card-label {
+		font-size: 26rpx;
+		color: #666;
+	}
+	
+	.tag-card-value {
+		font-size: 28rpx;
+		color: #333;
+		line-height: 1.6;
+		width: 40%;
+		max-width: 40%;
+		word-wrap: break-word;
+		word-break: break-all;
+	}
+	
+	.tag-list-empty {
+		padding: 48rpx 0;
+		text-align: center;
+		color: #999;
+		font-size: 28rpx;
+	}
+	
+	.tag-form {
+		height: 100%;
+		padding: 24rpx 32rpx;
+		box-sizing: border-box;
+	}
+	
+	.form-item__textarea {
+		flex: 1;
+		min-height: 200rpx;
+		background-color: #f9fafb;
+		border-radius: 12rpx;
+		padding: 24rpx;
+		font-size: 28rpx;
+		color: #333;
+		box-sizing: border-box;
+		line-height: 1.6;
+	}
 </style>